Current Openings

Customer Onboarding Specialist

Customer Onboarding Specialist

Mithi delivers simplified Email Data Protection and Management for the cloud era. Mithi's data management SaaS, Vaultastic, is built on the AWS Cloud and can ingest email data from a wide range of email solutions and legacy data sources into a central repository. Vaultastic provides a single unified console to enable data protection, governance, and intelligence. Vaultastic dramatically increases the visibility and availability of business-critical email data while reducing the risk, cost, and complexity of managing and protecting it. We've helped our customers optimize up to 50% costs across multiple dimensions.

Mithi, an award-winning company, has also been providing Security and Collaboration solutions to organizations of all sizes globally. Customers across industry segments such as Banking, Financial Services, Pharmaceutical, Health care, Government, and more, trust Mithi.

Position Summary
  • Mithi is looking for a Customer Onboarding Specialist (COS) to help customers get started using our cloud services and exceed expectations in deriving value from our solutions. This COS will understand the customer’s environment, be in sync with the customer’s goals and create a plan to achieve those goals. This COS will then execute on this plan with help from Mithi’s internal team members and potentially other third parties to achieve those goals while understanding any limitations to execution.
  • The COS is responsible for managing scope and schedule and they must leverage their management and leadership capabilities to successfully deliver to their plan, proactively identify and manage risks, resolve issues and escalate where appropriate to drive onboarding projects to successful completion, while exceeding customer expectations.
Position Summary
  • Mithi is looking for a Customer Onboarding Specialist (COS) to help customers get started using our cloud services and exceed expectations in deriving value from our solutions. This COS will understand the customer’s environment, be in sync with the customer’s goals and create a plan to achieve those goals. This COS will then execute on this plan with help from Mithi’s internal team members and potentially other third parties to achieve those goals while understanding any limitations to execution.
  • The COS is responsible for managing scope and schedule and they must leverage their management and leadership capabilities to successfully deliver to their plan, proactively identify and manage risks, resolve issues and escalate where appropriate to drive onboarding projects to successful completion, while exceeding customer expectations.
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Required Qualifications, Skills & Experience
  • Engineering degree (BE) in Computer Science or an MCA or equivalent.
  • 2-4 years’ experience in providing technical support to customers. Exceptional freshers can be considered
  • Familiarity with how SaaS, Cloud and Online Apps work.
  • Excellent spoken and written communication skills (English & Hindi)
  • Strong people skills and are a good listener. You have the necessary patience, maturity, and gumption to handle customers at all levels.
  • A sharp trouble-shooter’s mind.
  • Express problems, causes, diagnosis and solutions in a clear concise manner (written, spoken and in English)
Required Qualifications, Skills & Experience
  • Engineering degree (BE) in Computer Science or an MCA or equivalent.
  • 2-4 years’ experience in providing technical support to customers. Exceptional freshers can be considered
  • Familiarity with how SaaS, Cloud and Online Apps work.
  • Excellent spoken and written communication skills (English & Hindi)
  • Strong people skills and are a good listener. You have the necessary patience, maturity, and gumption to handle customers at all levels.
  • A sharp trouble-shooter’s mind.
  • Express problems, causes, diagnosis and solutions in a clear concise manner (written, spoken and in English)
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Roles, Responsibilities and Key Result Area
  • The Onboarding team hand-holds customers through the process of getting started with our solutions.
  • Train customers on best practices to derive value from Mithi’s solutions.
  • Address customer queries and problems during the onboarding process
  • Co-ordinate between the customer and the Mithi internal teams to onboard their workload in the highest quality and shortest time.
  • Team Player - goes beyond the documented responsibilities and tasks and helps other team members to make sure that the service quality and uptime is maintained.
  • Initiatives - proactively suggests or implements improvements in SOP, automation, etc.
  • Self-driven & engaged - does not require follow up to make sure projects are completed in time and quality.
  • Maintains visibility - updates the status in clear language on projects and on-demand tasks (tickets) to maintain visibility across the team
  • Documentation - Creates SOP for all on-demand tasks and comprehensive documentation for all projects
Roles, Responsibilities and Key Result Area
  • The Onboarding team hand-holds customers through the process of getting started with our solutions.
  • Train customers on best practices to derive value from Mithi’s solutions.
  • Address customer queries and problems during the onboarding process
  • Co-ordinate between the customer and the Mithi internal teams to onboard their workload in the highest quality and shortest time.
  • Team Player - goes beyond the documented responsibilities and tasks and helps other team members to make sure that the service quality and uptime is maintained.
  • Initiatives - proactively suggests or implements improvements in SOP, automation, etc.
  • Self-driven & engaged - does not require follow up to make sure projects are completed in time and quality.
  • Maintains visibility - updates the status in clear language on projects and on-demand tasks (tickets) to maintain visibility across the team
  • Documentation - Creates SOP for all on-demand tasks and comprehensive documentation for all projects
Show More
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