Working At Mithi

Amaze yourself. Amaze the world

Mithi offers exposure to the complete life cycle of product development to all its associates while bringing next generation collaboration products to use.

Each group is headed by a lead/manager. A rigorous selection process ensures that only talented and dedicated people staff each group. Peer and management reviews are the key instruments used routinely to promote learning and ensure quality throughout. Members of the team are encouraged to take interest in the whole spectrum of business activities covering product development, marketing, selling & supporting customers, to help develop a better understanding of the customers needs and the day-to-day functioning of the business. Thus also providing them with an opportunity to work on leading technology platforms and business practices.


Current Openings

Engineering
Java Developer
Required Qualifications & Experience
  • You have a degree in BE (Comp Science), MCA or equivalent.
  • You have an indepth expertise in Java, HTML5, Ajax, Java Script, Jquery, PHP, C++, OSS toolkits (like Attachment upload, Calendar, etc). You would also participate in UI and platform design discussions, architecture discussions, research into the tools and technologies, and program to develop the client software, unit test cases.
  • You understand Networking and operating system concepts.
  • You have a strong extensive experience in developing vertically/horizontally scalable and available distributed systems under Linux.
  • You have deep knowledge and experience with network programming and protocols such as: TCP/IP, sockets, LDAP, HTTP, SMTP, IMAP, POP and SOAP.
  • You are experienced in developing messaging, collaboration, or information retrieval systems strongly desired.
  • Having an experience in security models memcached/ NoSQL is a plus.
  • Good verbal and written command over English will be an advantage.
KRA
  • You’ll work on maintaining the existing versions of the collaboration platform.
  • You’ll work on developing specific components and modules for the platform.
  • You will participate in design and usability discussions.
  • You will work closely with the services team to understand the pain points as felt by the front facing team and the customers and work that feedback into the future designs.
  • You will maintain and update documentation related to the product functions and commands.
Software Tester
Required Qualifications & Experience
  • Your education is based on Software Test Certification.
  • You have relevant software testing experience of over 1.5 yrs exp using testing tools and methodologies.
  • You are comfortable with basics of Programming, and Database concepts.
  • You are conversant with HTML/ Javascript.
  • You have relevant knowledge of Networking and Linux Platform.
KRA
  • You will be responsible for development and execution of test plans and test cases.
  • You will be determining the reliability of the software.
  • You will investigate on potential defects and discuss them with developers.
  • You will use each and every function and tool of testing to validate the results of performance of the software.
  • You will be Reporting test results to the project manager

Services
L1 L2 Technical Support Engineer
Required Qualifications & Experience
  • You are a graduate/undergraduate in Computer Science (BE/MCS/BCS).
  • You have experience in providing Linux and Networking technical support to customers.
  • You have strong Linux or UNIX server administration skills and are familiar with the installation and configuration of Linux or UNIX operating systems and setup and operation of TCP/IP networking on Linux or UNIX systems.
  • You are familiar with Internet concepts including SMTP, IMAP, POP, HTTP, DNS, LDAP and related protocols.
  • You have good practical working ability with UNIX utilities, including editors and command shells.
  • Preference will be given to candidates who have worked with collaboration technologies (Email, chat, calendar, etc)
Required Qualifications & Experience
  • Excellent spoken and written communication skills (English).
  • You are a peoples person and a good listener. You have the necessary patience, maturity and gumption to handle customers at all levels.
  • You have a sharp troubleshooters mind.
  • You can express problems, causes, diagnosis and solutions in a clear concise manner (written, spoken and in English)
Required Qualifications & Experience
  • Your work schedule will be flexible, therefore you would be handling customer in-bound calls, chats and tickets sometimes during evenings, weekends or holidays.
  • You would troubleshoot and respond to customer tickets within SLA commitments.
  • You would be updating and maintaining the customer information database as well resolving technical issues through diligent research, reproduction and troubleshooting.
  • You will directly work with other technical support staff and engineering to resolve problems.
  • You would need to liaison with product developers to handle escalations.
Cloud Infrastructure
Required Qualifications & Experience
  • You are a graduate/undergraduate in Computer Science (BE/MCS/BCS/BCA/MCA).
  • You have experience in managing and monitoring Application, OS and Networking components for performance and security.
  • You have a strong understanding and grasp of Cloud technologies, Linux/UNIX environments, server administration skills, Client Server applications, Web applications, Security and are familiar with the insides of the Linux/UNIX operating systems and setup and operation of TCP/IP networking on Linux or UNIX systems.
  • You are familiar with Internet concepts including SMTP, IMAP, POP, HTTP, DNS, LDAP and related protocols.
  • You are familiar with monitoring tools and technologies like SNMP, etc Certifications from AWS is a plus
  • You have good practical working ability with UNIX utilities, including editors and command shells. Preference will be given to candidates who have worked with collaboration technologies (Email, chat, calendar, etc)
Key Skills required
  • Excellent spoken and written communication skills (English).
  • You are good with people since you would need to liaison with vendors and internal teams to keep the system running 24/7.
  • You can stay focussed on the end objective of keeping the system running non stop.
  • You can express problems, causes, diagnosis and solutions in a clear concise manner (written, spoken and in English).
KRA
  • Excellent spoken and written communication skills (English).
  • You are good with people since you would need to liaison with vendors and internal teams to keep the system running 24/7.
  • You can stay focussed on the end objective of keeping the system running non stop.
  • You can express problems, causes, diagnosis and solutions in a clear concise manner (written, spoken and in English).
Pre sales Engineer
Required Qualifications & Experience
  • The role requires a technically sound person, who has a good grasp of the consumption of web applications, current trends, and business requirements.
  • Engineering/University degree in Computer science is highly preferred.
  • Experience in CRM, Sales management systems, web tools is also highly preferred.
  • Experience with Customer-facing consulting/advisory preferred.
  • Excellent written, verbal communication and analytical skills (English).
  • Highly motivated with the successful ability to manage time and workload.
  • Excellent listening and documenting skills to capture customer requirements and feedback.
  • Deliver Product and solution presentations & demonstrations.
  • Provide technical sales support to help customers get a solution for their requirements.
  • Identify, evaluate, and recommend proof of concept opportunities.
  • Prepare and provide input for technical sections of RFPs/RFQs.
  • Communicate with Engineering on issues identified from field observations and customer feedback.
  • Participating in on-line webinars and events in order to demonstrate the value of Mithi’s product/solution.
Key Skills required
  • Ability to meet or exceed set Pre Sales Targets.
  • Number of successfully closed deals with Pre-sales involvement.
  • Quality and relevance of technical quotations and solutions provided.
  • Number of new customers generated from both leads passed and Business development closed.
  • opportunities where Presales is required.
  • Keep abreast with competition and other technology trends in the market.
  • Retention, capability and management of the ability to develop technical understanding.
KRA
  • Your work schedule will be flexible
  • Design solutions and flows to improve the performance, capacity and scale of the infrastructure.
  • Support Devops during maintenance, and upgrade cycles.
  • Find, deploy and manage cutting edge components to improve performance, reliability and scale of the infrastructure.
  • Define SOPs to help the NOC team monitor the infrastructure and ensure uptime.
  • Follow the Agile methodology to define and deliver on sprints for improvement projects.
  • You will directly work with other technical support staff and engineering to review designs, resolve problems.
  • You would need to liaison with partners and vendors to handle escalations.

Sales
Inside Sales Manager / Executive
Required Qualifications & Experience
  • You have a degree in economics, a MBA and related field.
  • You have an experience with enterprise software solutions and large, complex organizations.
  • You have an extensive experience in all aspects of Customer Relationship Management.
  • Strong understanding of customer and market dynamics and requirements.
  • You have the confidence to take up a variable pay package driven by your results.
KRA
  • You will be responsible for the development and performance of all sales activities in assigned market.
  • You will be establishing plans and strategies to expand the customer base in the marketing area.
  • You will be developing business plans and sales strategies for the market that ensures attainment of company sales goals and profitability.
  • You will be responsible for the performance and development of the Account Executives.
  • You will be preparing action plans by individuals as well as by team for effective search of sales leads and prospects.
  • You would actively work to close sales by engaging with various groups within the company to find effective solutions.
Channel Sales Manager
Remuneration
Commensurate with experience and skills.
Required Qualifications & Experience
  • Graduate or Post Graduate from a recognised University.
  • Minimum two years of channel sales experience in a Enterprise level sales of SaaS based products.
  • Preferences would be given to candidates having experience in working with Software product and services (Cloud).
Key Skills required
  • Establish productive, professional relationships with key personnel in assigned partner accounts.
  • Coordinate for the involvement of company personnel, including support, service and management resources, in order to meet partner performance objectives and partner's expectations.
  • Will meet assigned targets for profitable sales volume and strategic objectives in assigned partner accounts.
  • Will pro-actively lead a joint partner planning process that develops a mutual performance objectives, financial targets and critical milestones associated with a productive partner relationship.
  • Provide technical sales support.
  • Will proactively assess, clarify and validate partner needs, on an ongoing basis.
  • Will Sell through partner organizations to end users in coordination with partner sales resources.
  • Will manage potential channel conflict with other firm sales channels by fostering excellent communication internally and externally and through strict adherence to channel rules of engagement.
  • Lead solution development efforts that best address end- user needs, while coordinating the involvement of all necessary company and partner personnel.
  • Ensure partner compliance with partner agreements.
  • Drive adoption of company programs among assigned partners.
  • Pro-actively recruit new qualifying partners.
KRA
  • Achieve assigned sales quota in designated partner accounts.
  • Meet assigned expectations for profitability.
  • Complete partner account plans that meet company standards.
  • Maintain high partner satisfaction ratings that meet company standards.
  • Complete required training and development objectives within the assigned time frame.
Organizational Alignment
  • Will be reporting to the Director Sales.
  • Enlist the support of sales specialists, implementation resources, service resources, and other sales and management resources as needed.
  • Closely coordinate company executive involvement with partner and end-user customer management as appropriate.
  • Work closely with Customer Service Representatives to ensure customer satisfaction and problem resolution.
Prerequisites
  • This position requires extensive travel.
  • All the prospective employees/shortlisted applicants must pass a background check.

Marketing
Marketing Manager
Experience
You have a minimum of 3-5 years of relevant experience in the IT software industry with preference being given to candidates who have experience in software product marketing.
Remuneration
Performance based variable pay package. This has a fixed component and a variable tied to the results as per KRA
Role Description

Mithi is seeking a talented, motivated, energetic self-starter to join our rapidly growing enterprise technology company. This role is the "engine" of our brand building and lead generation marketing strategy, where you would need to "manage" the creation and promotion of content assets designed to attract, engage and convert our core Mithi target audiences: CIOs, IT Directors, and IT Admins.

You will manage the daily production of white papers, infographics, guides, reports, videos, Slideshare presentations, and more, ensuring content is leveraged through campaigns and channels. The right candidate will have a passion for inbound and content marketing, an eye for detail, a ‘newsroom’ mindset and excellent writing skills. This role requires a knack for measurement: 20% of time will be spent analyzing the results of content initiatives.

This position will report to the CEO directly. He or she will work closely with the rest of the content team, broader marketing team, vendors, and internal product teams to conceptualize, develop and promote effective marketing content.

Key Duties And Responsibilities
  • Manage and Execute on Content creation
  • Develop product positioning and messaging that differentiates your products in the market Be the "go-to" person for our content engine, responsible for managing all content projects in the pipeline and ensuring on-time delivery of highest quality
  • Manage the day-to-day development of creative assets. Work with editorial team and creative team to ensure that creative and messaging are in-line with the campaigns and will impact the consumer.
  • Create clear, concise, relevant and compelling content and messaging to help develop the market for Mithi.
  • Be the final editorial gatekeeper for content created by team members. Edit for structure, purpose, content, voice, and grammar. Help to develop and report on content metrics and track content performance.
  • Work closely with cross functional teams to build and execute go-to-market strategy for segment and global content.
  • Manage and Drive the Content Promotion Strategy.
  • Work closely with Mithi’s marketing partners, who work on promotion via SEO, SEM and Social media methods. Develop, Manage, Track and report on the relevant marketing projects and programs with these partners, to ensure on time on target delivery by them.
  • Monitor, manage, track and report on the internal content promotion initiatives like blogging, mailers and web site.
  • Manage, Track and report on the social media profiles of key people in the company and the company itself.
  • Liaison and work closely with PR agencies to promote content via these channels.
  • Create, Participate and Manage physical and web events to promote key concepts of the product and sales strategy respectively.
  • Product launch – plan the launch of new products and releases and manage the cross-functional implementation of the plan
  • Manage, Drive and Track key improvement projects for the channels.
  • Manage the improvement project for the key channels of content creation and delivery.
  • Work with the internal and external teams to manage, execute and track on time on target delivery of improvements in the mailer system, web site, social media engine, etc.
  • Sales enablement
  • Communicate the value proposition of the products to the sales team and develop the sales tools that support the selling process of your products
  • Innovate on new methods of engaging our target audience and generating demand.
  • Drive continued innovation in evolving formats most effective at engaging our target audience.
  • Develop the strategy and manage the marketing programs that drive demand for your products.
  • Market intelligence.
  • Be the expert on your buyers, how they buy and their buying criteria; be the expert on your competition and how to crush them.
Other Essential skills
  • You are well versed and experienced with PR, Online Ads, Social media marketing methods, email marketing, blogging, creating marketing offers and events.
  • You have mastery over spoken and written English.
  • You have strong articulation skills.
  • You can manage diverse teams, internal and external.
  • Data-driven and analytical mindset
  • Solid experience in developing and executing content strategies to support digital marketing and marketing automation platforms – e.g. Adobe, Exact target, Domo, Marketo, Eloqua, Hubspot and other leaders in the space
  • Excellent storyteller – outstanding writing and proofreading skills -- writing samples required
  • Proven track record of driving successful content marketing strategy across channels
  • Master project manager with proven skills in overseeing content projects and multiple priorities to meet deadlines
  • Experience in collaboration technologies or IT industry is a plus
  • Bias to speed yet detail-oriented
  • Excellent people and management skills to interact with staff, colleagues and cross-functional teams, and third parties
Key measures of the success of your role
  • Growth in relevant inbound leads from the various marketing channels
  • Growth in the engagement quantity and quality of active communities and conversations around our product and solutions
  • Growth in popularity and inbound connections/links to our company/site/social media platform
Digital Marketing Executive
Experience
Minimum 2 years of doing similar work
Remuneration
Performance based variable pay package. This has a fixed component and a variable tied to the results as per KRA
Required Qualifications & Experience

Graduate degree in Marketing, Brand and Product Management, Market Research, Marketing Communication.

You have a minimum of 2 years of relevant experience in the IT software industry and are well versed working on online marketing initiatives like Online Ads (SEM), Social media marketing methods, email marketing, bogging, creating marketing offers and events, SEO etc.

Preference will be given to candidates with experience in B2B marketing and having knowledge of server products.

Key Skills required
  • Excellent spoken and written communication skills (English).
  • You can articulate and express ideas, approaches and proposals in a concise and precise manner.
  • You are well versed with SEO techniques to drive organic traffic, active and comfortable with Social media marketing techniques, have a deep understanding of how SEM works and are well versed with database/email marketing methods.
KRA
  • You are diligent, persistent, confident and can stand up for your ideas.
  • You will be measured on the number of targeted qualified leads you bring in using the online medium.

Web Development
Graphic Designer
Required Qualifications & Experience
  • You have a degree in BA/BS in Graphic Design, Web Design or related field is ideal.
  • You have at least 2 years experience in graphic designing and have strong designing skills using all popular design software.
  • You are natural at expressing your ideas pictorially.
KRA
  • You will drive the growth and evolution of the brand through design and graphics.
  • You must be independent to recognize opportunities, and discover creative and effective solutions.
  • You will assure brand maintenance and evolution across print and advertising materials in messaging and look.
  • You will be executing designs and design assets for a multitude of uses - including online visual design, print collateral, advertising, marketing events, and mobile.
Web Developer
Required Qualifications & Experience
  • You are a graduate in Computer Science with a deep understanding of web technologies.
  • You have experience with setting up, programming and maintaining web sites on WordPress.
KRA
  • You can translate a graphic page design into an HTML/CSS template in WordPress with ease.
  • You can design CSS, and structure the site for high performance.
  • You understand the functioning of the database behind WordPress.
  • You have necessary experience with deploying, configuring and extending plug-ins for WordPress.
  • You have a deep understanding and working knowledge of HTML, Javascript, PHP, etc.