Current Openings

Cloud Ops Engineer

Cloud Ops Engineer

Mithi is currently helping businesses protect, gain visibility, and control of critical business data with our agile and on-demand cloud-based data management platform - Vaultastic.

Vaultastic is one of the latest generations of products incubated by Mithi.com. The firm has had a history of pioneering product ventures, spanning multiple generations of technology and serving over Million+ users. Our ventures so far have comprised of breakthrough and best-selling products such as geometric modelling, Indian Language windows and web apps, mission critical Enterprise software, & Cloud-based SaaS.

Before Vaultastic, the team had created SkyConnect - the secure & dependable business email software, that has been serving the mission-critical business communication needs of hundreds of leading businesses and organisations.

The team brings together years of deep experience in building innovative software product businesses across several generations of technology.
Position Summary
  • We are seeking an exceptional Cloud Operations Engineer as we scale our SaaS platform. If you are eager to work in a fast-paced complex environment, learning new technologies, ensuring cloud platform uptime, this position might be for you.
Position Summary
  • We are seeking an exceptional Cloud Operations Engineer as we scale our SaaS platform. If you are eager to work in a fast-paced complex environment, learning new technologies, ensuring cloud platform uptime, this position might be for you.
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Required Qualifications, Skills & Experience
  • Engineering degree (BE) in Computer Science or an MCA or equivalent.
  • 2-4 years experienced. Exceptional freshers can be considered.
  • Ability to learn new technologies quickly with some support and guidance
  • Strong Linux/Unix administration skills
  • Working knowledge of Cloud technologies (primarily AWS)
  • Monitor and analyze system logs, Root Cause analysis, site reliability and performance
  • Scripting knowledge (Shell, Python)
  • High-level understanding of networking standard protocols and components such as: HTTP, DNS, TCP/IP, ICMP, the OSI Model, Subnetting and Load Balancing
  • Awareness of Security issues and Secure coding practices
  • Ability to work in a team
  • Requires the ability to multitask and work well under pressure
  • Ability to think outside-of-the-box to generate creative solutions to problems
  • Good written and verbal communication skills
Required Qualifications, Skills & Experience
  • Engineering degree (BE) in Computer Science or an MCA or equivalent.
  • 2-4 years experienced. Exceptional freshers can be considered.
  • Ability to learn new technologies quickly with some support and guidance
  • Strong Linux/Unix administration skills
  • Working knowledge of Cloud technologies (primarily AWS)
  • Monitor and analyze system logs, Root Cause analysis, site reliability and performance
  • Scripting knowledge (Shell, Python)
  • High-level understanding of networking standard protocols and components such as: HTTP, DNS, TCP/IP, ICMP, the OSI Model, Subnetting and Load Balancing
  • Awareness of Security issues and Secure coding practices
  • Ability to work in a team
  • Requires the ability to multitask and work well under pressure
  • Ability to think outside-of-the-box to generate creative solutions to problems
  • Good written and verbal communication skills
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Roles, Responsibilities and Key Result Area
  • The Cloud Ops Engineer is responsible for 24/7 availability Mithi’s cloud SaaS platform and must support and sustain customer facing AWS Production workloads.
  • Monitor digital eyes and ears to watch the cloud and deliver Front line support for the Infrastructure and Application
  • Proactively respond, troubleshoot and resolve production alerts. Initiate Incident Response for cloud platform outages or blips.
  • Analyze alerts, metrics to watch for trends suggesting impending problems to help pro-actively prevent incidents
  • Respond to product escalations from Technical Support as well as Engineering teams.
  • Scale infrastructure capacity on production as required.
  • Actively participate in Cloud platform Updates, Upgrades and Maintenance
  • Assist in security vulnerability and remediation
  • Participation in an on-call rotation and operate effectively in a global 24x7 environment
  • Must be able to work extended hours as needed including being available for off hours production support
Roles, Responsibilities and Key Result Area
  • The Cloud Ops Engineer is responsible for 24/7 availability Mithi’s cloud SaaS platform and must support and sustain customer facing AWS Production workloads.
  • Monitor digital eyes and ears to watch the cloud and deliver Front line support for the Infrastructure and Application
  • Proactively respond, troubleshoot and resolve production alerts. Initiate Incident Response for cloud platform outages or blips.
  • Analyze alerts, metrics to watch for trends suggesting impending problems to help pro-actively prevent incidents
  • Respond to product escalations from Technical Support as well as Engineering teams.
  • Scale infrastructure capacity on production as required.
  • Actively participate in Cloud platform Updates, Upgrades and Maintenance
  • Assist in security vulnerability and remediation
  • Participation in an on-call rotation and operate effectively in a global 24x7 environment
  • Must be able to work extended hours as needed including being available for off hours production support
Show More