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Cloud Ops Engineer

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Cloud Ops Engineer

Mithi is currently helping businesses protect, gain visibility, and control of critical business data with our agile and on-demand cloud-based data management platform - Vaultastic.

Vaultastic is one of the latest generations of products incubated by Mithi.com. The firm has had a history of pioneering product ventures, spanning multiple generations of technology and serving over Million+ users. Our ventures so far have comprised of breakthrough and best-selling products such as geometric modelling, Indian Language windows and web apps, mission critical Enterprise software, & Cloud-based SaaS.

Before Vaultastic, the team had created SkyConnect - the secure & dependable business email software, that has been serving the mission-critical business communication needs of hundreds of leading businesses and organisations.

The team brings together years of deep experience in building innovative software product businesses across several generations of technology.
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Position Summary
  • We are seeking an exceptional Cloud Operations Engineer as we scale our SaaS platform. If you are eager to work in a fast-paced complex environment, learning new technologies, ensuring cloud platform uptime, this position might be for you.
Position Summary
  • We are seeking an exceptional Cloud Operations Engineer as we scale our SaaS platform. If you are eager to work in a fast-paced complex environment, learning new technologies, ensuring cloud platform uptime, this position might be for you.
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Required Qualifications, Skills & Experience
  • Engineering degree (BE) in Computer Science or an MCA or equivalent.
  • 2-4 years experienced. Exceptional freshers can be considered.
  • Ability to learn new technologies quickly with some support and guidance
  • Strong Linux/Unix administration skills
  • Working knowledge of Cloud technologies (primarily AWS)
  • Monitor and analyze system logs, Root Cause analysis, site reliability and performance
  • Scripting knowledge (Shell, Python)
  • High-level understanding of networking standard protocols and components such as: HTTP, DNS, TCP/IP, ICMP, the OSI Model, Subnetting and Load Balancing
  • Awareness of Security issues and Secure coding practices
  • Ability to work in a team
  • Requires the ability to multitask and work well under pressure
  • Ability to think outside-of-the-box to generate creative solutions to problems
  • Good written and verbal communication skills
Required Qualifications, Skills & Experience
  • Engineering degree (BE) in Computer Science or an MCA or equivalent.
  • 2-4 years experienced. Exceptional freshers can be considered.
  • Ability to learn new technologies quickly with some support and guidance
  • Strong Linux/Unix administration skills
  • Working knowledge of Cloud technologies (primarily AWS)
  • Monitor and analyze system logs, Root Cause analysis, site reliability and performance
  • Scripting knowledge (Shell, Python)
  • High-level understanding of networking standard protocols and components such as: HTTP, DNS, TCP/IP, ICMP, the OSI Model, Subnetting and Load Balancing
  • Awareness of Security issues and Secure coding practices
  • Ability to work in a team
  • Requires the ability to multitask and work well under pressure
  • Ability to think outside-of-the-box to generate creative solutions to problems
  • Good written and verbal communication skills
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Roles, Responsibilities and Key Result Area
  • The Cloud Ops Engineer is responsible for 24/7 availability Mithi’s cloud SaaS platform and must support and sustain customer facing AWS Production workloads.
  • Monitor digital eyes and ears to watch the cloud and deliver Front line support for the Infrastructure and Application
  • Proactively respond, troubleshoot and resolve production alerts. Initiate Incident Response for cloud platform outages or blips.
  • Analyze alerts, metrics to watch for trends suggesting impending problems to help pro-actively prevent incidents
  • Respond to product escalations from Technical Support as well as Engineering teams.
  • Scale infrastructure capacity on production as required.
  • Actively participate in Cloud platform Updates, Upgrades and Maintenance
  • Assist in security vulnerability and remediation
  • Participation in an on-call rotation and operate effectively in a global 24x7 environment
  • Must be able to work extended hours as needed including being available for off hours production support
Roles, Responsibilities and Key Result Area
  • The Cloud Ops Engineer is responsible for 24/7 availability Mithi’s cloud SaaS platform and must support and sustain customer facing AWS Production workloads.
  • Monitor digital eyes and ears to watch the cloud and deliver Front line support for the Infrastructure and Application
  • Proactively respond, troubleshoot and resolve production alerts. Initiate Incident Response for cloud platform outages or blips.
  • Analyze alerts, metrics to watch for trends suggesting impending problems to help pro-actively prevent incidents
  • Respond to product escalations from Technical Support as well as Engineering teams.
  • Scale infrastructure capacity on production as required.
  • Actively participate in Cloud platform Updates, Upgrades and Maintenance
  • Assist in security vulnerability and remediation
  • Participation in an on-call rotation and operate effectively in a global 24x7 environment
  • Must be able to work extended hours as needed including being available for off hours production support
Show More
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