Shared workspace to collaborate on incident management and response

Secure collaboration for response teams.

Whether your teams are handling customer escalations, IT incidents, compliance issues, or operational challenges, Ideolve, provides a secure workspace to help teams work better together on managing incidents and working on response and resolution.

What Ideolve can do

Build responsiveness, accelerate improvements for your enterprise.

Improved visibility on incidents | Efficient team collaboration on incidents | Accelerate team learning

Delight customers with faster incident resolution

Unresolved incidents can negatively impact customer trust. Ideolve simplifies escalation and ensures stakeholders have complete visibility, enabling quicker resolution and improved customer satisfaction.

Improve team productivity

With a shared data workspace, teams collaborate efficiently without losing time searching for relevant information or switching between tools to coordinate action.

Accelerate learning

Knowledge created while resolving incidents becomes a reusable reference, creating a continuous learning loop helps organizations pre-empt future incidents and improve responsiveness.

How Ideolve works

Team collaboration and improved visibility for faster response

Ideolve enables teams to move collaboration away from scattered emails and disconnected tools, creating a single source of truth where all relevant data, discussions, and actions are securely exchanged.

Digital workspace to manage ideas, notes, and projects efficiently.

Workspaces in Ideolve help bring together your team into a common and shared workspace to collaborate incidents and initiatives.

Smart note management for ideas, tasks, and multimedia content

Share information on an incident or initiative in Notes within Workspaces. Pull information into notes from across multiple platforms.

Team collaboration made simple with shared notes and real-time input

Share Notes to collaborate with your team via comments and replies.

Organise notes efficiently with tags, folders, and categories.

Organise Notes using Private Tags and Shared Tags for easy recall

Search notes efficiently and retrieve information instantly

Use various views to locate and navigate to the relevant information across notes and workspaces

What Ideolve works with

Ideolve integrations to enable cross-function collaboration

Enabling collaboration for cross-function teams

Vaultastic

secure information sharing from within Vaultastic for incident and case management.

Google Forms and WebForms

Capture incidents and requests directly into shared Ideolve notes.

FreshDesk

Capture exchange on support tickets and easily escalate unresolved customer issues to collaborate on response and resolutions.

ZohoCRM

Bring cross functional teams together to collaborate on business opportunities.

Zapier

Build zero-code workflows connecting Ideolve with hundreds of applications

APIs

Use APIs to share data and trigger events, between your apps and Ideolve to build collaboration workflows.

Key Ideolve features

Shared data & collaboration workspace

Create a complete and coherent picture required to manage incidents effectively and efficiently.

Security

DDOS protection, account lockout, password policies
AES 256 bit encryption
Compliance with industry regulations on security
Privacy by design
Data residency options
Granular security controls at the organisation, workspace and note level
Audit trials for entire note activity

System integration

Integrate with ADS

Application integration

Cross-platform integration via private connectors, APIs, Zapier, etc., for a wide range of applications such as email, ticketing, forms, and CRM.

Sharing

Shared data workspaces.
Share notes, information and documents
Secure information access controls include disable copy, disable download, disable export, disable sharing, etc
Publish information for anywhere access

Collaboration

Team collaboration via comments and replies to exchange information and ideas
Mentions to draw attention via email notifications and in-app alerts.
Gobal hash tags to mark content pieces for easy discovery for all team members

Cataloging & search

Organise and catalog notes and conversations using private and public tags for easy future reference.
Powerful combinational search using tags, people, and keywords.
Search within attachments