Openness is key to wider collaboration. But is social networking a worthy tool for the enterprise?

In their blog in Harvard business Review, on The Enterprise Value of Social Software, John Hagel III and John Seely Brown talk of – a reduction of 21% in average- time-to-issue-resolution, a key operating metric that drives the company’s financial performance, Similarly, one of a leading manufacturing company’s business units reduced the hours required to ensure Sarbanes Oxley compliance by 61% through the targeted use of social software.… Read the rest