Current Openings
Customer Onboarding Specialist
Customer Onboarding Specialist
Mithi is currently helping businesses protect, gain visibility, and control of critical business data with our agile and on-demand cloud-based data management platform - Vaultastic.
Vaultastic is one of the latest generations of products incubated by Mithi.com. The firm has had a history of pioneering product ventures, spanning multiple generations of technology and serving over Million+ users. Our ventures so far have comprised of breakthrough and best-selling products such as geometric modelling, Indian Language windows and web apps, mission critical Enterprise software, & Cloud-based SaaS.
Before Vaultastic, the team had created SkyConnect - the secure & dependable business email software, that has been serving the mission-critical business communication needs of hundreds of leading businesses and organisations.
The team brings together years of deep experience in building innovative software product businesses across several generations of technology.Position Summary
- Mithi is looking for a Customer Onboarding Specialist (COS) to help customers get started using our cloud services and exceed expectations in deriving value from our solutions. This COS will understand the customer’s environment, be in sync with the customer’s goals and create a plan to achieve those goals. This COS will then execute on this plan with help from Mithi’s internal team members and potentially other third parties to achieve those goals while understanding any limitations to execution.
- The COS is responsible for managing scope and schedule and they must leverage their management and leadership capabilities to successfully deliver to their plan, proactively identify and manage risks, resolve issues and escalate where appropriate to drive onboarding projects to successful completion, while exceeding customer expectations.
Position Summary
- Mithi is looking for a Customer Onboarding Specialist (COS) to help customers get started using our cloud services and exceed expectations in deriving value from our solutions. This COS will understand the customer’s environment, be in sync with the customer’s goals and create a plan to achieve those goals. This COS will then execute on this plan with help from Mithi’s internal team members and potentially other third parties to achieve those goals while understanding any limitations to execution.
- The COS is responsible for managing scope and schedule and they must leverage their management and leadership capabilities to successfully deliver to their plan, proactively identify and manage risks, resolve issues and escalate where appropriate to drive onboarding projects to successful completion, while exceeding customer expectations.
Required Qualifications, Skills & Experience
- Engineering degree (BE) in Computer Science or an MCA or equivalent.
- 2-4 years’ experience in providing technical support to customers. Exceptional freshers can be considered
- Familiarity with how SaaS, Cloud and Online Apps work.
- Excellent spoken and written communication skills (English & Hindi)
- Strong people skills and are a good listener. You have the necessary patience, maturity, and gumption to handle customers at all levels.
- A sharp trouble-shooter’s mind.
- Express problems, causes, diagnosis and solutions in a clear concise manner (written, spoken and in English)
Required Qualifications, Skills & Experience
- Engineering degree (BE) in Computer Science or an MCA or equivalent.
- 2-4 years’ experience in providing technical support to customers. Exceptional freshers can be considered
- Familiarity with how SaaS, Cloud and Online Apps work.
- Excellent spoken and written communication skills (English & Hindi)
- Strong people skills and are a good listener. You have the necessary patience, maturity, and gumption to handle customers at all levels.
- A sharp trouble-shooter’s mind.
- Express problems, causes, diagnosis and solutions in a clear concise manner (written, spoken and in English)
Roles, Responsibilities and Key Result Area
- The Onboarding team hand-holds customers through the process of getting started with our solutions.
- Train customers on best practices to derive value from Mithi’s solutions.
- Address customer queries and problems during the onboarding process
- Co-ordinate between the customer and the Mithi internal teams to onboard their workload in the highest quality and shortest time.
- Team Player - goes beyond the documented responsibilities and tasks and helps other team members to make sure that the service quality and uptime is maintained.
- Initiatives - proactively suggests or implements improvements in SOP, automation, etc.
- Self-driven & engaged - does not require follow up to make sure projects are completed in time and quality.
- Maintains visibility - updates the status in clear language on projects and on-demand tasks (tickets) to maintain visibility across the team
- Documentation - Creates SOP for all on-demand tasks and comprehensive documentation for all projects
Roles, Responsibilities and Key Result Area
- The Onboarding team hand-holds customers through the process of getting started with our solutions.
- Train customers on best practices to derive value from Mithi’s solutions.
- Address customer queries and problems during the onboarding process
- Co-ordinate between the customer and the Mithi internal teams to onboard their workload in the highest quality and shortest time.
- Team Player - goes beyond the documented responsibilities and tasks and helps other team members to make sure that the service quality and uptime is maintained.
- Initiatives - proactively suggests or implements improvements in SOP, automation, etc.
- Self-driven & engaged - does not require follow up to make sure projects are completed in time and quality.
- Maintains visibility - updates the status in clear language on projects and on-demand tasks (tickets) to maintain visibility across the team
- Documentation - Creates SOP for all on-demand tasks and comprehensive documentation for all projects