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Technical Content Writer

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Technical Content Writer

Committed to making technology-driven solutions useful, useable, and affordable, Mithi Software Technologies Pvt. Ltd., is a leading cloud-based SaaS solutions provider of business communication and data lifecycle management solutions that delivers high performance at optimal costs.

With a rich history of pioneering product ventures and a strong focus on innovation, Mithi has been at the forefront of software product development for years. Our team brings together extensive experience in building cutting-edge software products across multiple generations of technology.

At Mithi Technologies, we foster a collaborative and inclusive work environment that encourages creativity, continuous learning, and personal growth. We value diversity and believe in creating opportunities for everyone to thrive and excel in their roles.

Join us as we embark on an exciting journey to empower businesses worldwide with on-demand data lifecycle management services.
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Position Summary
  • As a Technical Content Writer, you will play a crucial role in creating and maintaining technical documentation for Mithi's products and services. You will be an essential part of the knowledge-sharing process and ensure that technical content is accurate, user-friendly, and accessible.
Position Summary
  • As a Technical Content Writer, you will play a crucial role in creating and maintaining technical documentation for Mithi's products and services. You will be an essential part of the knowledge-sharing process and ensure that technical content is accurate, user-friendly, and accessible.
Show More
RESPONSIBILITIES:
As part of the content team, your role will include the following in either a lead or a collaborative role:
  • Create and maintain technical documentation for Mithi's products and services, ensuring accuracy and clarity of technical information.
  • Develop and update standard operating procedures (SOPs) and technical documentation to support internal Mithi teams, promoting efficient workflows and processes.
  • Collaborate with subject matter experts, product managers, and developers to gather information and insights for technical documentation.
  • Review and edit existing technical content to ensure consistency, accuracy, and adherence to Mithi's documentation standards.
  • Create user guides, manuals, FAQs, and knowledge base articles to assist customers in understanding and effectively using Mithi's products and services.
  • Research and stay updated on the latest industry trends, technologies, and best practices to enhance the quality and relevance of technical content.
  • Ensure that technical documentation complies with industry standards, regulatory requirements, and company policies.
  • Work closely with the marketing and sales teams to produce technical content for product brochures, sales materials, and other promotional collateral.
  • Participate in product training and demos to gain in-depth knowledge of Mithi's offerings and effectively communicate technical information.
  • Organize and maintain a centralized repository for technical documentation, ensuring easy access and retrieval for internal teams and customers.
  • Conduct periodic audits of technical content to identify areas for improvement and update outdated or obsolete information.
  • Support the development of multimedia content, such as video tutorials and interactive guides, to enhance the user experience and understanding of Mithi's products and services.
  • Upholding professionalism and ethical conduct in all customer and partner interactions.
RESPONSIBILITIES:
As part of the content team, your role will include the following in either a lead or a collaborative role:
  • Create and maintain technical documentation for Mithi's products and services, ensuring accuracy and clarity of technical information.
  • Develop and update standard operating procedures (SOPs) and technical documentation to support internal Mithi teams, promoting efficient workflows and processes.
  • Collaborate with subject matter experts, product managers, and developers to gather information and insights for technical documentation.
  • Review and edit existing technical content to ensure consistency, accuracy, and adherence to Mithi's documentation standards.
  • Create user guides, manuals, FAQs, and knowledge base articles to assist customers in understanding and effectively using Mithi's products and services.
  • Research and stay updated on the latest industry trends, technologies, and best practices to enhance the quality and relevance of technical content.
  • Ensure that technical documentation complies with industry standards, regulatory requirements, and company policies.
  • Work closely with the marketing and sales teams to produce technical content for product brochures, sales materials, and other promotional collateral.
  • Participate in product training and demos to gain in-depth knowledge of Mithi's offerings and effectively communicate technical information.
  • Organize and maintain a centralized repository for technical documentation, ensuring easy access and retrieval for internal teams and customers.
  • Conduct periodic audits of technical content to identify areas for improvement and update outdated or obsolete information.
  • Support the development of multimedia content, such as video tutorials and interactive guides, to enhance the user experience and understanding of Mithi's products and services.
  • Upholding professionalism and ethical conduct in all customer and partner interactions.
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QUALIFICATIONS & SKILLS:

Our ideal candidate would possess some if not all of the below qualifications:

A graduate degree for this post is mandatory. Graduates with a science or engineering degree with a love for writing would be preferred. However, candidates from other backgrounds who possess the necessary skills and experience are also encouraged to apply.
  • Portfolio of published blogs or articles.
  • English Proficiency (Spoken/Written). Strong written communication in English, producing grammatically correct and compelling content for diverse audiences. Fluent spoken English, enabling clear discussions with team and stakeholders.
  • Technical Research: Proficiency in conducting in-depth technical research to gather information for accurate and up-to-date documentation.
  • Information Architecture: Skill in organizing and structuring technical content to ensure easy navigation and accessibility for users.
  • Version Control Systems: Familiarity with version control systems like Git to manage and track changes in technical documentation.
  • Markup Languages: Knowledge of markup languages such as Markdown or XML for formatting and structuring technical content.
  • Graphic Design: Basic understanding of graphic design principles to incorporate visuals and diagrams into technical documentation.
  • Content Management Systems (CMS): Experience with content management systems to efficiently create, edit, and publish technical content.
  • Collaborative Tools: Proficiency in using collaborative tools such as Google Docs or Microsoft SharePoint to facilitate team collaboration on documentation.
  • Time Management: Effective time management skills to meet documentation deadlines and handle multiple projects simultaneously.
  • Quality Assurance: Ability to perform quality assurance checks on technical content to ensure accuracy and consistency.
  • User Experience (UX) Writing: Understanding UX writing principles to craft user-centric and concise content that enhances the user experience.
  • Knowledge of the cloud computing industry and related technologies.
  • Ability to work independently and collaboratively within a team.
  • Ability to work well under pressure and meet deadlines.
QUALIFICATIONS & SKILLS:

Our ideal candidate would possess some if not all of the below qualifications:

A graduate degree for this post is mandatory. Graduates with a science or engineering degree with a love for writing would be preferred. However, candidates from other backgrounds who possess the necessary skills and experience are also encouraged to apply.
  • Portfolio of published blogs or articles.
  • English Proficiency (Spoken/Written). Strong written communication in English, producing grammatically correct and compelling content for diverse audiences. Fluent spoken English, enabling clear discussions with team and stakeholders.
  • Technical Research: Proficiency in conducting in-depth technical research to gather information for accurate and up-to-date documentation.
  • Information Architecture: Skill in organizing and structuring technical content to ensure easy navigation and accessibility for users.
  • Version Control Systems: Familiarity with version control systems like Git to manage and track changes in technical documentation.
  • Markup Languages: Knowledge of markup languages such as Markdown or XML for formatting and structuring technical content.
  • Graphic Design: Basic understanding of graphic design principles to incorporate visuals and diagrams into technical documentation.
  • Content Management Systems (CMS): Experience with content management systems to efficiently create, edit, and publish technical content.
  • Collaborative Tools: Proficiency in using collaborative tools such as Google Docs or Microsoft SharePoint to facilitate team collaboration on documentation.
  • Time Management: Effective time management skills to meet documentation deadlines and handle multiple projects simultaneously.
  • Quality Assurance: Ability to perform quality assurance checks on technical content to ensure accuracy and consistency.
  • User Experience (UX) Writing: Understanding UX writing principles to craft user-centric and concise content that enhances the user experience.
  • Knowledge of the cloud computing industry and related technologies.
  • Ability to work independently and collaboratively within a team.
  • Ability to work well under pressure and meet deadlines.
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PERSONAL SKILLS:
Our company is committed to integrity as a pre-condition and we look for the following skills in our team members. The more you match to the below, the better you will fit in:
  • Technical Proficiency: Ability to understand complex technical concepts and translate them into clear and concise documentation.
  • Detail-Oriented: Being meticulous in proofreading and editing technical content to ensure accuracy and consistency.
  • Creativity: Using creative approaches to simplify technical jargon and make complex concepts more accessible to non-technical readers.
  • Attention to User Experience (UX): Keeping the user experience in mind while writing technical documentation, ensuring it aligns with user needs and expectations.
  • Continuous Learning: Demonstrating a passion for learning and staying updated on emerging technologies and industry trends to enhance technical writing skills.
  • Problem-Solving: Aptitude for resolving complex technical concepts and presenting them in an easily understandable manner for the target audience.
  • Adaptability: Flexibility to adapt writing style and tone to cater to different audiences and technical topics.
  • Communication Skills: Strong verbal and written communication skills to effectively convey technical information to diverse audiences.
  • Collaboration: Willingness to collaborate with subject matter experts and technical teams to gather information and insights for documentation.
  • Empathy: Understanding and empathizing with end-users to create documentation that addresses their specific needs and pain points.
  • Team Player: Collaborating effectively with cross-functional teams and contributing to a positive and collaborative work environment.
  • Time Management: Efficiently managing time and prioritizing tasks to meet tight deadlines for documentation deliverables.
Join our team as a Technical Content Writer and leverage your diverse personal skills to create clear and user-friendly technical documentation that enhances the usability and effectiveness of Mithi's products and services.
PERSONAL SKILLS:
Our company is committed to integrity as a pre-condition and we look for the following skills in our team members. The more you match to the below, the better you will fit in:
  • Technical Proficiency: Ability to understand complex technical concepts and translate them into clear and concise documentation.
  • Detail-Oriented: Being meticulous in proofreading and editing technical content to ensure accuracy and consistency.
  • Creativity: Using creative approaches to simplify technical jargon and make complex concepts more accessible to non-technical readers.
  • Attention to User Experience (UX): Keeping the user experience in mind while writing technical documentation, ensuring it aligns with user needs and expectations.
  • Continuous Learning: Demonstrating a passion for learning and staying updated on emerging technologies and industry trends to enhance technical writing skills.
  • Problem-Solving: Aptitude for resolving complex technical concepts and presenting them in an easily understandable manner for the target audience.
  • Adaptability: Flexibility to adapt writing style and tone to cater to different audiences and technical topics.
  • Communication Skills: Strong verbal and written communication skills to effectively convey technical information to diverse audiences.
  • Collaboration: Willingness to collaborate with subject matter experts and technical teams to gather information and insights for documentation.
  • Empathy: Understanding and empathizing with end-users to create documentation that addresses their specific needs and pain points.
  • Team Player: Collaborating effectively with cross-functional teams and contributing to a positive and collaborative work environment.
  • Time Management: Efficiently managing time and prioritizing tasks to meet tight deadlines for documentation deliverables.
Join our team as a Technical Content Writer and leverage your diverse personal skills to create clear and user-friendly technical documentation that enhances the usability and effectiveness of Mithi's products and services.
Show More
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