Mithi Customer Care now has a Central, Single Phone number

Mithi Customer Care now has a Central, Single Phone number

A few months ago, we upgraded our help desk to ensure you get faster resolutions to your support queries from Mithi Customer Care teams. The system upgrade was targeted at improving the visibility, tracking, and response for all queries, concerns, issues reported by you. However, for voice conversations, you had access to separate telephone numbers for each[…]

Mithi Terms of Service (SLA) – Single, Simplified, updated for Mithi’s cloud collaboration platform

Mithi Terms of Service (SLA) – Single, Simplified, updated for Mithi’s cloud collaboration platform

Background Until this point in time, each of Mithi’s products/services, viz., SkyConnect, Vaultastic, ClrStream, Legacyflo, Ideolve, was governed by a separate terms-of-service or SLA (Service Level Agreement). Considering that most of our customers subscribe to multiple products from our platform, these multiple SLAs was becoming difficult for them (and for us) to track and execute.[…]

Mithi launches a new Help Center to make it easier for customers to evaluate and use its SaaS Solutions

Mithi launches a new Help Center to make it easier for customers to evaluate and use its SaaS Solutions

Mithi, launched a new version of their documentation site (help center), specifically to improve the user’s experience while navigating help documentation around it’s products. “Although all the information about configuring and using our products was available online, the users were challenged to maintain context while navigating topics of different products, understanding the relationships of the[…]