Via this question in Romeo and Juliet, William Shakespeare was saying that names are just ways to distinguish items and otherwise have no meaning. I respectfully disagree with this. A name is a first and long-lasting impression. Reflecting on how I FEEL when I hear or read a NAME, I realize that I form FIRST[…]
With GDPR (General Data Protection Regulation) by the EU legislation in effect (May 25, 2018) it is essential for businesses both within the EU and overseas to re-look at their systems for collecting and using personal Data of their customers. The objective of the law is to give more rights to EU residents with regards[…]
Accelerating the pace of improvements Last year, as we closed 2020 with 150+ updates to our cloud platform, despite the pandemic, we wondered about 2021. Will life return to the (old) normal soon? Will schools reopen? When will the restaurants open again?When will we get to travel again, watch plays or movie (in a theatre)? Even though 2021[…]
A few months ago, we upgraded our help desk to ensure you get faster resolutions to your support queries from Mithi Customer Care teams. The system upgrade was targeted at improving the visibility, tracking, and response for all queries, concerns, issues reported by you. However, for voice conversations, you had access to separate telephone numbers for each[…]
We are happy to announce the upgrade in the capability of your Mithi Account customer portal. This will further improve your experience while engaging with us and our services. #CustomerFirst | You asked. We listened. We responded. Hence, Our goal is to continually increase the surface area of business process automation and empower you with the[…]
Dear Customer, It’s an unprecedented time in our history. The COVID-19 pandemic is having an impact on our daily lives and the global economy in ways we have never experienced before. At this point, we know that your priority must be your and your family’s health and well-being, and we wish that you stay safe[…]
In Part 1 of this series of announcements to simplify a customer contract, we covered the background of Mithi’s billing models and the improvements we had rolled out and planned shortly. While Part 1 announced the roll-out of variable billing for excess storage used by our contract customers, this announcement is about parts 2 and 3. In Part[…]
Customers who avail our services via term contracts (annual, half-yearly, quarterly or monthly), pay us in advance for pre-decided quantities of resources (mailboxes, storage, etc). However, we understand that your organisation is growing and it may not be possible to predict the growth in your usage upfront during your initial purchase. Hence, mid-term, you may[…]
Background Until this point in time, each of Mithi’s products/services, viz., SkyConnect, Vaultastic, ClrStream, Legacyflo, Ideolve, was governed by a separate terms-of-service or SLA (Service Level Agreement). Considering that most of our customers subscribe to multiple products from our platform, these multiple SLAs was becoming difficult for them (and for us) to track and execute.[…]
Mithi, launched a new version of their documentation site (help center), specifically to improve the user’s experience while navigating help documentation around it’s products. “Although all the information about configuring and using our products was available online, the users were challenged to maintain context while navigating topics of different products, understanding the relationships of the[…]