Accelerating the pace of improvements with more than 185 updates

2021 – Year in review – Accelerating the pace of improvements with more than 185 updates

Accelerating the pace of improvements Last year, as we closed 2020 with 150+ updates to our cloud platform, despite the pandemic, we wondered about 2021. Will life return to the (old) normal soon? Will schools reopen? When will the restaurants open again?When will we get to travel again, watch plays or movie (in a theatre)? Even though 2021[…]

Mithi Customer Care now has a Central, Single Phone number

Mithi Customer Care now has a Central, Single Phone number

A few months ago, we upgraded our help desk to ensure you get faster resolutions to your support queries from Mithi Customer Care teams. The system upgrade was targeted at improving the visibility, tracking, and response for all queries, concerns, issues reported by you. However, for voice conversations, you had access to separate telephone numbers for each[…]

My Mithi Account v2 – View invoices, pay bills, get help, setup organization contacts, and more

My Mithi Account v2 – View invoices, pay bills, get help, setup organization contacts, and more

We are happy to announce the upgrade in the capability of your Mithi Account customer portal. This will further improve your experience while engaging with us and our services.  #CustomerFirst  | You asked. We listened. We responded. Hence, Our goal is to continually increase the surface area of business process automation and empower you with the[…]

How are we managing our business during the COVID-19 lockdown

How are we managing our business during the COVID-19 lockdown

Dear Customer, It’s an unprecedented time in our history. The COVID-19 pandemic is having an impact on our daily lives and the global economy in ways we have never experienced before.  At this point, we know that your priority must be your and your family’s health and well-being, and we wish that you stay safe[…]

Customer Contracts simplified with Variable monthly billing for extra usage:

Customer Contracts simplified with Variable monthly billing for extra usage: Part 2, 3, 4 of 6

In Part 1 of this series of announcements to simplify a customer contract, we covered the background of Mithi’s billing models and the improvements we had rolled out and planned shortly.  While Part 1 announced the roll-out of variable billing for excess storage used by our contract customers, this announcement is about parts 2 and 3. In Part[…]

Customer Contracts simplified with Variable monthly billing for extra usage

Customer Contracts simplified with Variable monthly billing for extra usage: Part 1 of 5

Customers who avail our services via term contracts (annual, half-yearly, quarterly or monthly), pay us in advance for pre-decided quantities of resources (mailboxes, storage, etc). However, we understand that your organisation is growing and it may not be possible to predict the growth in your usage upfront during your initial purchase. Hence, mid-term, you may[…]

Mithi Terms of Service (SLA) – Single, Simplified, updated for Mithi’s cloud collaboration platform

Mithi Terms of Service (SLA) – Single, Simplified, updated for Mithi’s cloud collaboration platform

Background Until this point in time, each of Mithi’s products/services, viz., SkyConnect, Vaultastic, ClrStream, Legacyflo, Ideolve, was governed by a separate terms-of-service or SLA (Service Level Agreement). Considering that most of our customers subscribe to multiple products from our platform, these multiple SLAs was becoming difficult for them (and for us) to track and execute.[…]

Mithi launches a new Help Center to make it easier for customers to evaluate and use its SaaS Solutions

Mithi launches a new Help Center to make it easier for customers to evaluate and use its SaaS Solutions

Mithi, launched a new version of their documentation site (help center), specifically to improve the user’s experience while navigating help documentation around it’s products. “Although all the information about configuring and using our products was available online, the users were challenged to maintain context while navigating topics of different products, understanding the relationships of the[…]

Mithi Software launches the Mithi Academy as part of their CSR initiative to get help get students industry ready

Mithi Software launches the Mithi Academy as part of their CSR initiative to get help get students industry ready

Mithi Software launched their Mithi Academy last week, aimed at recent engineering graduates looking to get a glimpse into real world expectations. “Our engagements with students, freshers & colleges have highlighted gaps in the readiness of students for the industry in terms of how they understand concepts and processes. While the technology space & innovation[…]