There are three support options to choose from: Assurance, Privilege and Priority. These Support options are applicable to licensed users of Connect Xf Email Server.
- Assurance Support: Suitable for installations of Connect Xf Email Server as an email gateway which receives mail from an ISP server.
- Privilege Support: Suitable for enterprises with their own inhouse Email server.
- Priority Support: Suitable for enterprises with their own inhouse Email server and for whom Email is mission critical.
Please note that though the support available for all is same, the response time, communication methods and maximum number of incidents for each type is different.
Once the system is setup and running, Mithi prescribes a daily monitoring process to be established by Customer's IT team. Its crucial to have this in place to maintain the server's health and keep it running smoothly. This can prevent problems related to disk getting full or queues growing too large (possibly due to a spam attack), DDOS attacks and so on.
If any such "preventable" incident is reported to our helpdesk for support, we would be charging a nominal service fee for this effort of working on these issues. Please note that this activity is performed remotely only. Our team will work from our support center and perform the activity by securely accessing the servers remotely.
Got any queries? Please look up in our online forums for answers. You can also post your queries which could not be found in forums. Our team will get back to you. Or you can drop a mail to support at mithi dot com for help on your specific query.