Now assisting you in problem resolution has become easier! Please read below for details:

1. Send an email to our Support team: In case you want to post any issues, simply send a mail to support at mithi dot com. This is a much quicker way to post an issue and it will automatically generate a ticket. Our customer support team will closely look into such issues and revert.
2. Login to our Helpdesk portal: At times, customers might need to view history of their tickets, or track the number of issues they have posted. In such cases, customers can login to our helpdesk portal here with the login details provided to them by Mithi and track their issues or view history or simply post an issue.

The Mithi support staff is trained to handle Level 2 issues. However they might need to escalate the issues to level 3 staff. This is done internally by assigning the helpdesk issues.

In addition, if you don't get a response within the given time limit from anybody, you can contact the following people at the email IDs given below:

• 1st level contact: Mr. Sunil Uttam sunil at mithi dot com
• 2nd level contact: Ms. Anita Joshi anita at mithi dot com