Pricing | Connect Xf Subscription | Contract Duration | Payment Modes | Additional Server Charges | Payment Terms
Non Payment Within Due Date | License Manager | Connect Xf AMC | Choosing Subscription over AMC
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Connect Xf is available as a Subscription priced at a flat per user per year (mailbox) basis. The price per user per year varies depending on the solution chosen and choice of optional modules as per your requirement:
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Note: One time installation and migration charges are separate and would be decided based on number of servers and effort.
Contact presales@mithi.com for getting a quote for your setup type and volume.
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| What is a Connect Xf subscription? |
A Connect Xf subscription is a time limited contract with Mithi during which you as a customer will avail of the following benefits
- Availability of updates, upgrades as they are released, without any additional annual recurring costs.
- Availability of new editions of Connect Xf as they are released, without any additional annual recurring costs.
- Maintenance Support from Mithi's helpdesk as per the support policy.
- Free consulting access to collaboration experts within Mithi to discuss integration, scale up etc.
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What is the maximum contract duration offered by Mithi?
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| Mithi will sign up for a minimum of one year subscription and maximum of 3 years subscription at a go. |
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What are the various payment modes available?
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| You may opt for the following modes of payment. Please note that as the frequency of payment increases, there is an overhead added to the overall cost to account for the administrative overheads required to process these recoveries. |
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Mode of payment
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Year 1 |
Year 2 |
Year 3 |
| Three year advance payment |
Subscription cost for 3 years (discounted) upfront
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Nil |
Nil |
Annual one time advance payment
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100% of the subscription cost
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100% of the subscription cost |
100% of the subscription cost |
Six monthly advance payments
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Subscription cost in 2 equated installments, one at start of the subscription period and one after 6 months.
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Subscription cost in 2 equated installments, one at start of the subscription period and one after 6 months.
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Subscription cost in 2 equated installments, one at start of the subscription period and one after 6 months.
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| Quarterly advance payments |
Subscription cost in 4 equated installments, at the start of each quarter. |
Subscription cost in 4 equated installments, at the start of each quarter. |
Subscription cost in 4 equated installments, at the start of each quarter. | | Monthly advance payments |
Subscription cost in 12 equated installments, at the start of each month.
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Subscription cost in 12 equated installments, at the start of each month. |
Subscription cost in 12 equated installments, at the start of each month. | |
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Does it matter, how many and what type of servers I deploy my solution on? In other words, do you charge for deploying the solution on additional servers?
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| No, the number of servers or their type doesnt matter. Our recurring subscription cost is only based on the number of users hosted on the setup. |
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What are the payment terms of Mithi?
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The due payment (dependent on the payment mode chosen as explained above), falls due within 7 days of raising the invoice.
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What happens if the due payment is not made to Mithi?
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In line with our support policy, all activity on the account would be suspended.
As part of this suspension:
-You will not receive a response to any of your tickets
-Mithi team will not be available for any emergency or phone support.
-Any on going deployment activity will be stopped.
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For you to charge me per user, how do you know the user count on my setup?
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This is tracked in Connect Xf, by a module in the software called the License Manager.
Once you become a customer, renew the subscription or purchase additional user licences, our team will provide you a digital certificate, which has to be installed on the software. Once this is done, your setup will automatically track the total user count and subscription period. In case you are exceeding the total number of purchased user licences, an alert will be shown to you on the administrative console. Once you exceed the total number of purchased user licences, the system will not allow you add any more users. Please note that this will not in any way affect the services available to the existing end users. They can continue to use the system without any hindrance. Similarly when the subscription period ends, the administrative interfaces will be disabled, while the end users can continue using the system without any problem. |
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If I buy a subscription for 100 users, can I keep adding users on demand (even beyond the count of 100) and then pay you later?
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| Refer to the answer above. |
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What is a Connect Xf AMC and does Mithi offer this to customers?
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AMC (Annual Maintenance contract) as the name suggests entitles the customer to receive the following services from Mithi.
- Availability of Updates and Upgrades of the same edition of the software (as they are released) as deployed at the time of purchase. This is without any additional recurring cost.
- Maintenance Support from Mithi's helpdesk as per the support policy
As a general policy we only offer subscription to our customers. |
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Why does one choose Subscription over AMC?
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The benefits of subscription far outweigh those of AMC.
- The technology landscape is ever changing and so is the product and solutions to keep abreast with these latest innovations and trends. For you as a business to stay competitive and productive, ensuring that you are on the cutting edge of the collaboration technology landscape is a must. The subscription model actually is a lower cost way of having the benefit of the latest product available for you always.
- As you opt for subscription, you are in effect outsourcing the effort of ensuring that the solution is incorporating latest trends and technologies to make your (and your users') life easier and more productive. This then leaves your IT team to focus on other projects pertaining to your business. Or else, in the best case, at the start of every renewal cycle, your team needs to start evaluating the next version of the same solution or an alternate product, wasting valuable time. In the worst case, you continue with the same edition of the product and lose the competitive advantage coming from the incorporation of new technologies. Essentially, when you opt for subscription, you are buying into the capability of the company to continually innovate, renew and refresh the solution and make it available to you at no additional cost.
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