The ability to communicate quickly and efficiently with almost anyone and with several people at a time in the organization can help quickly surface problems and work out solutions.

A corporate wide email/messaging infrastructure can also help enterprises maintain a corporate record of conversation and exchanges of information. This corporate record can be useful in uncovering the deficiencies in business processes, and as a repository of knowledge that can be mined and leveraged to create new and greater value for it’s customers.·

• Reduced cost of sales and support due to reduced response time for customer requests
• Faster knowledge discovery leading to faster turn around on problems leading to improved profitability
• Reduced administrative overhead