Introducing the new Baya Video Chat


So that your work gets done faster we build our product with one philosophy

–” Enable our users to do more in less time.”

That’s what we did when we added a text chat next to your work email. Quick discussions and status updates became just a ping away and writing emails for such small stuff, a thing of the past. By adding history in your text chat, things became more interesting. Recollecting what was discussed in the previous meeting was just a scroll up away. Suddenly those unmanageable and untraceable chains of emails vanished!

Now with the new Baya Video Chat we take our philosophy of enabling you to do more in less time, to a whole new level. Whether it’s a one on one weekly project review with your boss (ohoo!) or a brainstorming session with your team, with the new Baya Video Chat, you can do all that and more right from your desk.

Make video calls right from your chat roster. Want to add more people to an on-going video call? It too can be done right from your chat roster. You can meet with up to 4 people on Baya Video Chat. With our Screen-Sharing feature, you and others can even walkthrough those lengthy RFPs or give those sales presentations, should be without the need to send these documents and presentations over an email.

You might be now wondering, what if I want to meet my customer or my vendor, who is not on my chat roster! Well today is your lucky day. Wish granted (You should have asked for a million dollars! )

Our new Baya Video Chat allows you to do just that. Just click on the video chat icon on top of your text chat roster window, enter the email addresses of your customer or your vendor or anyone you want to meet, (you can meet with up four people at once), select the date and time of your meeting and click on the ‘Setup Meeting’. Your meeting is set. You and other participants will receive instructions on how to join this meeting on your emails. We have made joining a meeting as simple as clicking a website link. By the way, meetings don’t start without you, so be on time. If you need a reminder, download the calendar event attached in your meeting invite and add it to your Baya Calendar or any other calendar application.

Before we end this, something for your IT team to cheer about. Baya Video Chat requires no special hardware or software setup. You just need a regular mic and webcam for the video chat to work. You don’t even need to download any software as Baya Video Chat works directly in an internet browser such as Chrome, Firefox or Opera (sorry we don’t support IE and Safari as of now).

Sounds too good to be true? Well try it out for your self on

More Smarts. More Speed. More Space. More Ways to Collaborate.

Connect xf 3.20
carries the best Baya release yet – The integrated collaboration environment that runs of your browser, has been through some big improvements and exciting new feature additions. The new version of Baya is smarter, faster, with more working space and more ways to collaborate than before.

You now have even less reason to travel for meetings, spend time organising meetings or sit through long winding discussions. The new Baya release enable you to quickly exchange messages and information, set-up online meetings and collaborate over designs, reports, plans and ideas, right from your desk. That means lesser meetings and more productive engagements.

More Smarts


  • Better email editor with automated spellcheck
  • Automatic update of the contacts based on your email usage
  • An automated mail box update
  • Easier navigation with continuous scrolling through the email items
  • Onscreen Alerts for new Email and Chat chat messages
  • Onscreen Assistance to get you started quickly with the new features
  • Improved invitation and response handling in the calendar.

More Speed

  • Faster search with better controls
  • Faster sort
  • Many more direct operations making it quicker to go through your mails and organise yourself for the day
  • Several System level upgrades for improved performance

More Space

  • Pop-up windows are bigger making them more comfortable and pop-outs are provided wherever there is a need for additional space
  • Emails can be popped out of the email item list into separate browser tabs to pickout the important/urgent mails to work on. It’s like building a to do list for the email
  • The page layout has been optimised to create more working space with slimmer and retractable windows

More Ways to Collaborate

  • The new release comes with Framebench…the easiest way to review and collaborate over documents, designs, videos… Read more about it hereFramebench
  • The video chat app has now been upgraded to include screen sharing to make video meetings more productive…so you can now share application screens, videos, documents etc. from your desktop anything that could make your online engagement more effective.
    The video meeting also now includes a text chat window that enables you to share text messages, information, URLs etc. to make your meeting more productive.

    Baya Video Meeting


    Screen Share

    Screen Share


    Video Chat Roster

    Video Chat Roster

  • All this from your browser interface without having to download or configure another App

Other Improvements

  • The POP Threshold control ensures faster response to users using POP clients
  • Ability to export the list of domains, users, class of services along with other properties eases the work of user management
  • Some reported bugs have been resolved. Read more about it here

Why a Hybrid (Cloud+In Premise) solution is better than a fully In Premise solution for SMEs

Fully In premise solutions make maximum sense for enterprises only if they can afford to maintain a reliable private data center (resources, operations man power, infrastructure – power, cooling, spares, compute, storage, network and OS/App licenses) to ensure maximum uptime on all fronts. This is true for any applications and more so for collaboration and communication apps since they are most frequently used to enable teamwork. Add to that, if the mail exchanger (MX) server is located at the in premise data center, the need for maintianing a high uptime becomes even more critical to reduce chances of mail delays and possible mail loss on the inbound path. Additional investments and planning is also required to setup a DR site and backup systems.

Related: 5 Unavoidable Reasons to Adopt Collaboration Services on the Cloud

Considering all this and more, while we feel that for SMEs, using Cloud Based collaboration services is the default way forward,  its possible that you are unable to shift to an 100% cloud hosting model for various reasons.

In such a situation, you may want to consider hybrid solution , that allows you the flexibility and privacy of maintaining an in premise setup and adds on the benefits of shifting a part of your critical workload to the cloud.

Mithi SkyConnect - Cruise

Mithi SkyConnect – Cruise

  1. 99.9% uptime: The Cruise solution (hybrid) hoists the Mail exchanger and mail cleaning work load onto the cloud. This adds a very high level of reliability to this critical function, which “should be always on” since mail is always flowing in from the external world.
  2. Mini DR site: Additionally, the cloud platform can store inbound mail in respective mailboxes on the cloud itself for a defined period so that the user has an option to login to the cloud account and access these new mail in case of any disaster or temporary loss of access to the in premise server.
  3. SecureMailFlow: To top it all, the Cruise solution will also provide you with a SecureMailFlow (a mail cleaning service on the cloud)  to detect and quarantine spam and virus infected mail. Considering that most of the mail traffic is junk, this will free up immense amount of compute and network bandwidth (since only clean mail will make their way in) on the in premise infrastructure.
  4. Optimized local mail flow: You maintain your in premise server, so that the mail traffic amongst users on the LAN/WAN stays local within the server, which reduces load on the Internet Bandwidth and also speeds up the mail flow amongst the local users. In most organisations, local mail flow accounts for the bulk of the mail traffic.

Related:  Working of the Hybrid Cruise solution

Yes, while the Cruise solution may cost more initially since:
- Its a fully managed service that involves cost in terms of compute, storage and network infrastructure, man power resources and a NOC for maintenance and monitoring.
- The solution comes bundled with SecureMailflow, a mail cleaning service based on one of the top International security solutions.
In the long run considering that you will benefit from the following:
- Save on compute and bandwidth resources
- Save on manpower required to manage this aspect of your infrastructure
- Get 99.9% up-time on your most critical collaboration function (inbound/outbound mail delivery)
- Get access to a mini DR site, that can be used to retrieve inbound mail of the last ‘n’ days and also send mail out in case of an outage on the in premise site/server.
Our research and experience with customers has shown that you get a better overall ROI by choosing a hybrid over a fully in premise solution.

5 Unavoidable Reasons to Adopt Collaboration Services on the Cloud

The way business happens has changed dramatically over the last few years. More and more businesses are keen to engage and collaborate with stakeholders within and beyond the four walls of their enterprise. Whether it’s the coworkers, customers, partners, suppliers, or any other external groups – businesses are keen to collaborate with them in real time, regardless of where they might be located.

Related: Business Impact of Email and Collaboration Technologies

Faster and effective communication between internal and external stakeholders has become the key to a venture’s success. To facilitate the seamless flow of information and knowledge-sharing between stakeholders, businesses use a suite of services called collaboration services. These services essentially include a range of communication and security tools such as email, web and voice chat, video conferencing, shared contacts, calendar, document management, archival, etc.

Traditionally, businesses have been deploying in-premise collaboration solutions on their own servers within their own data centers, managed by their own (or outsourced) IT teams. Managing an in-premise setup comes with its own set of challenges such as the overhead of Capex, getting the most out of ageing hardware, dealing with the complexities of application upgrades and the like.

Related: 7 wants of an IT Manager of a Small to Medium Size business

But cloud, as a platform, has changed the game in the recent years. Although it was way back in the 1960s that the concept of a global computer network first emerged, it’s only over the last few years that cloud computing has come into its own.

By providing readily available elastic components, modules and storage, it has become a no-brainer for application providers to adopt cloud computing as a platform for scalable and reliable delivery of the applications. In fact, the cloud computing market is projected to exceed $241 billion by 2020, according to, one of the global pioneers of cloud computing.

Related: Understanding cloud computing as a platform

So with so many benefits, what still stops organizations from moving their application workload to the cloud platform?

We believe that the lack of understanding of the business impact of applications delivered via the cloud platform is perhaps the single biggest hurdle in the adoption of cloud-based collaboration services. Besides satisfying the 7 wants of an IT Manager, see if any or all of these five additional compelling reasons make you change your mind about moving your collaboration workload to a cloud platform:

1. Flexibility, reliability and multi-location accessibility

Traditionally, businesses have been using in-premise collaboration solutions. These location-specific solutions work well when users in that particular location have to collaborate with each other. But as is already established, that’s not how businesses work anymore. Collaboration happens across geographical boundaries and time zones. Cloud-based collaboration solutions, since they are central to all locations, are not restricted to a specific geography, and can reach the employees of an organization dispersed across regions (even countries). In his paper, The Promise, Progress and Pain of Collaboration Software, Jason Green, board member on many SaaS firms working to improve workplace collaboration, quotes the solutions built by companies like Yammer, Box, Skype and Google to tackle the problem of employees working together remotely.

2. Grow and shrink your operations freely and instantly

The modern day IT department is one of the most complex and over-burdened part of an organization. Reducing complexity, scaling resources and adapting to changing business requirements are some of the major challenges that an IT department faces. By adopting cloud-based collaboration services, organizations get access to elevated elasticity in resource allocation, which allows them to grow and shrink their operations freely and instantly, without having to carry the burden of provisioning or de-provisioning expensive resources.

3. Leverage the latest functionality of the continually upgraded versions of the apps

The cloud application provider will normally ensure that the latest security patches and the latest application upgrades are always applied on the cloud delivery platform to ensure that the consumers get secure access to the new functionality quickly. The entire upgrade/migration and configuration is performed by the backend teams, relieving you of the effort to manage downtime, and performing the upgrade.

4. Zero Capex and reduced operational costs

With no upfront capital outlay required, cloud-based collaboration services allow organizations to start deployment immediately. Not only are they able to save the cost of buying new servers, but businesses also benefit from the reduced need for space, power and liability, not to mention the expense of managing and maintaining the servers. In addition to that, most cloud-based services run on a ‘Pay-per-use’ subscription model allowing companies to budget for them easily and more accurately.

According to Kristof Kloeckner, CTO for Cloud Computing at IBM, cloud computing can reduce IT labor costs by up to 50 percent and improve capital utilization by 75 percent. Additionally, companies can save an estimated 68-87 percent in energy costs by moving to cloud computing, as per the data shared by Google.

Related: Will the cloud and new devices lower the cost of collaboration for an enterprise? Will they make collaboration richer and more efficient?

5. Reduced risks – Not happy with your vendor? Another one is just a click away!

Shifting from one vendor to another is an easy task (as long as you have stuck to an open platform and used open clients for application access). If you plan your deployment well, you may be able to shift with minimal or no change at the end point. It’s only a matter of deciding. There is no play of complex infrastructure overhaul, upgrade, reconfiguration, etc.

These are just five ways in which businesses benefit from adopting cloud-based collaboration technology. Dig a little deeper and you’ll find many more such compelling reasons to adopt this platform.

So, is your business ready to make the big switch?



Live Case Study: How FFreedom achieved Better adviser productivity with Mithi SkyConnect

With the objective of making the advisers, selling financial products, better equipped to establish trust and assist the customer with their financial planning, Mithi’s customer FIINFRA (Ffreedom Intermediary Infrastructure Pvt. Ltd.) has created a suite of applications that includes a adviser portal and a set of financial planning tools to assist the Advisers in delivering superior financial advice to their customers.

FIINFRA needed to integrate a ready suite of Security and Collaboration Applications like email, video chat, Attachment capture and record, etc with their adviser portal to enable the Advisers to establish a high touch engagement with their customers.

The Team at FIINFRA, after having experienced the benefits of using Mithi SkyConnect earlier, decided to integrate the suite of Collaboration Applications from Mithi SkyConnect into their adviser portal, to provide a seamless look and feel, while allowing Mithi to host and maintain the collaboration application work load away from their data center.

The Mithi SkyConnect collaboration platform constitutes a key component of FIINFRA’s Infrastructure offering to IFAs and Distributors. SkyConnect has enabled seamless and highly secured collaboration across all channels and devices covering mobile, tablet and desktops between our key users – service team, IFA/partners and clients. It has been a perfect fit for our enterprise wide collaboration and Mithi SkyConnect has provided a new benchmark with its open source offerings and integration capabilities.

Harbinder Saini,
CTO, Ffreedom Financial Planners




Due to this integration, some of the top benefits experienced by FIINFRA and their users are:

  • Better adviser productivity – Enables the IFA to handle more number of clients, while ensuring that the communication, reports etc. keeps flowing to their clients (by the system)
  • Improved net customer experience due to Improved responsiveness in serving the customer requests
  • Saves a lot of time and money in travel and fixing up face to face meetings
  • Post-sales automation – upload transactions, portfolio reports

The FIINFRA team is now free to focus on what they do best – work on and improve the adviser portal, while Mithi focuses on delivering a great collaboration experience from Mithi SkyConnect.

Download and Read the full case study here