7 WANTS of an IT Manager of a Small to Medium sized business

Your business may belong to a niche fragment of the industry, or be among the more commonly existing businesses; but if you have more than 50 employees and are looking ahead at business growth, you’ll definitely have things like capacity, productivity and performance hindrances on your mind 24×7.

Interactivity and effective communication (internal and external) is the key to business operations and it can only express itself if it is ably aided by a back-end setup that is strong, scalable and reliable. It is this very platform that contemporary business ventures vie for.

Effective storage, management and transportation of data, voice and video traffic has, in essence, become the spine of modern businesses, regardless of the size or the industry segment that they belong to. The concept has grown to attain incomparable importance in the operations of an enterprise – its availability, utility and performance have become decisive success factors.

What follows is a series of questions that you have possibly been struggling with, and essential components that might be missing from your business.

1. You want Professional Email and not Free email

Do you use free email services to handle business communication?

While a free Email service may seem the most convenient choice, the problem there is that the ID suffixes are @gmail, @hotmail, @yahoo, etc. And although this doesn’t sound totally out of the league, it is always better to take a more professional approach – by getting the name of your business added at the end of the Email address. Not only would it lend a hand to building your brand name, but also make the recipients take you seriously. Check out our blog post on 7 reasons to stop using free email for your business.

2. You want to control ever growing Collaboration Costs

A robust IT structure is central to an organization’s day-to-day operations, of which the collaboration setup is one of the most crucial elements.

Do you find that over time the usage pattern is changing and more and more users are joining the network, using the system more aggressively, storing and exchanging larger volumes of data?

Do you find that ageing hardware, rising costs of AMCs, complex and expensive software licences, ever growing storage needs and man power attrition in your team are making it very costly and complex to manage your email setup?

Maybe you need to change the model of your setup to one that allows easy scale up or down as per your needs and on demand, without any upfront or ongoing investment. Read more on Why controlling cost is so important to you?

3. You want improved levels of Uptime and Services Quality

Yes, the advances that we’ve witnessed in the areas of infrastructure and technology are incredible, but several businesses around the globe still suffer due to database, software and hardware downtime. Research suggests that the average organization suffers ~61 hours of downtime each year (which translates into 99.3% uptime). Of course, >99%  uptime doesn’t sound too bad, but try looking at the loss suffered in terms of costs, lost sales, diminished productivity and dissatisfied customers.

Does your collaboration setup have an uptime of more than 99.9%? Why settle for anything less?

Businesses today focus on customer service and satisfaction, and that is directly correlated to the highest level of network and service uptime, subsequently resulting in elevated customer experience. What you DON’T need is to be the kind of business which spends an unwarranted amount of time struggling to fix network issues, only to see a rise in the number of downtime episodes. What you DO want is a heightened level of uptime and service quality.

4. You want to upgrade your set-up for Higher Capacity and Higher Performance

Your ever growing number of users want to store more data, send more data and are just online more of the time.

Do you find that your current collaboration setup is creaking under the increased workloads and you are trying to squeeze out performance by constantly tweaking an ageing, undersized and expensive to upgrade storage,  server and network system?

Maybe you need an upgrade that will give you all the storage and processing capabilities you might need, enable sending and receiving of larger attachments, cater to the increased usage patterns and prevent any potential loss of data. This way you (and your associates) can store hundreds of thousands of business Emails, and access them anytime, anywhere, all the time.

5. You’re looking for Data Security and improved Control over your email set-up

Data security is one of the primary concerns for today’s businesses. The leakage of sensitive information, secure documents and critical data cannot (and should not) be compromised at any cost.

Do you find users in your network, frequently misusing the system by sending bulk mail (with attachments) to groups of users, frequently sending large attachments to occupy valuable bandwidth and storage, sending confidential information out of the corporate walls? Essentially is it an uncontrolled free for all environment, where you have no visibility?

That’s where regular Email gets beaten hands down by business class Email.

Maybe you need a Business class collaboration system that competently addresses issues of spam, viruses and malware, and uses advanced encryption technology through every session (to jumble up any information that is intercepted), to disable the decoding of the contents of the Emails by unintended outside parties. In addition business class collaboration systems will provide you with strong mail policy controls to allow you encode rules for controlling mail flow amongst users and between users and the Internet and can provide for strong features to manage attachments like SISA, or attachment vaults.

6. You want to move to Open Standards to enable access to a wider range of devices and Free Software

Do you find yourself paying heavily for proprietary client devices and software applications just because your users are “used to” or comfortable with these tools and do you find yourself struggling to maintain/upgrade these tools and integrate them seamless with your existing business systems?

Application independence, platform independence, long term access, mobile access, migration to Free Software and architectural integrity are some of the focal benefits provided by Open Standards.

Augmented interoperability and maximized access to resources and services via multiple devices are two improvements that you’d definitely want to include in your long term business operations.

7. You need to provide email and collaboration tools to a Rapidly Expanding, or Variable workforce (or branches)

Is your business expanding and you see yourself catering IT to an extended enterprise of users outside your core network?

Do the users of your extended enterprise have access to tools like Mail, Calendar, IM access, Audio Video conferencing, document management, contacts, file sharing, multi-layered anti-spam filtering, larger and more reliable mailboxes, Email archiving, mobile Email, capable and efficient administration?

If not, well, it’s almost time your dynamic, ever-expanding personnel got their hands on them. Regardless of what industry sector your enterprise falls into, you require a proficient email and collaboration system to manage the administrative side and the daily operations of the business.

Have you considered moving to an open collaboration SaaS platform that runs off the cloud and can deliver on all the above 7 WANTS and more?

Shift from a Capex based model TO an Opex based pay per use model.

Shift from DIY (doing it yourself) TO YDI (You do it – outsourcing the hosting, reliability, management, maintenance and operations)

Shift from being a Service Provider (for your internal customers) TO being a Service Consumer of a SaaS application.

Shift from Planning Scale To Scaling on Demand

Shift from Buying and Maintaining hardware TO Renting a Service

Shift from Hiring and Training a team TO Availing 24/7 industry leading support

Shift from a Home Grown system TO a Professional cloud computing platform

The technology, tools and solutions under the aforementioned pointers are all part of Mithi’s SkyConnect, the cloud based collaboration platform designed for small to medium sized businesses. It is reliable, real time collaboration that will help you gain the kind of flexibility your enterprise needs, and equip you with more capabilities at much lesser than what you are spending right now.

The effective use of collaboration technology is guaranteed to send your operational cost curve downwards and create a secure and fruitful collaboration environment – one that you’ve never experienced before.

Talk to us and see if we can help make a difference to your WANTS!

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2 critical features that enable Chat for Enterprise Business Use

So what worries IT executives about using Chat?

Traditionally Enterprises have stayed away from, allowing the use of  Chat/IM within their enterprises. The reason being that the use of Chat is considered as a tool for casual conversations not suited for official communications. Click here to read an opinion on why IT executives are worried about employees using chat apps

So what are the main concerns of using Chat in business?

  1. Lack of control on who can use chat and from which devices?
  2. Lack of record of all conversations which take place among employees. (Any discussion done on any medium is company property after all)
  3. Using free community apps for business, increases risk since the data is no more in your control.

So how does Chat help my business?

While IT executives highlighted the above mentioned concerns, at the same time, they felt the need for an enterprise chat system. To quote from the article mentioned above –

“In a survey more than three-quarters (77 percent) of enterprise IT executives indicate a highly secure, simple and intuitive internal messaging service would be valuable compared to their current enterprise communication system.”

Live case study: How our team used Live group chat collaboration to resolve a server outage

Chat can provide a quicker, faster way to exchange information and ideas. Businesses stand to lose a lot of productivity gain by not making chat an integral part of their communication and collaboration strategy. By allowing for on-going and interactive conversations to move to chat, business can also gain the benefit of de-cluttering the mail boxes and in turn helping improve productivity.

Alright I am convinced, so how can we make chat usable for my business?

To make chat usable by businesses, 2 critical features become necessary,

  1. All chat conversations must be recorded on the server in an archive, just like email archival and should be retrievable on demand.
  2. The business can control the use of chat by using access policies.

With these features in place, you can safely enable chat in your workplace and gain a newer level of productivity.

If you are not already using secure chat in your organisation, try Mithi’s enterprise secure chat feature of Connect Xf, which incorporates more than just these 2 critical features and goes further with features like secure transmissions over SSL, defining scope of chat communications, etc to enable a secure and productive collaboration environment.


Instant Messaging: Accelerating Collaboration in Enterprises

Posted in Collaboration Advantage, Collaboration Best practices, Collaboration Infrastructure, Connect Xf Platform, The Mithi Way | Tagged , , , , | Leave a comment

Collaborative Marketing: The Third P: From Push to Pull to Presence

….. Surely if you have more inbound traffic and leads, the chances of conversion to sale increase, but what is the yield? Are you able to convert a larger percentage of them to sale?

Presence is a state, when even a non-seeker knows about your brand and offering.

How is this possible?

By the reach of the value you deliver, By word of mouth (obviously due to the remarkable value you offer), By having enough news worthy content, By being an active contributor to forums frequented by prospective customers. etc, By working with inbound leads to help them make a choice (any choice).

It is about building an association of your brand in the mind of a potential customer….Read complete article here

Posted in Collaboration Advantage, Getting Better, The Mithi Way | 1 Comment

Confused about what is Cloud computing?

Confused about cloud computing?

Layman's guide to cloud computing

Learning from running our SaaS online collaboration service, Mithi SkyConnect, from a single server to a multi-server, multi-location set-up, we’ve come long way in handling high volume email services, but the increasing sophistication of the service, rapid growth in traffic and speed at which we need to provision for new users has made it necessary to consider a cloud based platform such as Amazon Web Services and have been working on the new architecture and design for the setup. Via this post, I would like to share some clarity that emerged during this journey and discussions, about what really is a cloud platform and where does it fit in the stack. If the meaning of cloud computing/platform in your mind is as nebulous as a rain cloud is, please do read on.

Hosting an application for consumption by users:

We are all reading this since we have the need to host (or are already hosting ) applications in a SaaS (software as a service model) model for consumption by end users. Thus end users will connect and consume the service (typically using a browser or a specialised application on their device) via the Internet or a private network – Client Server topology.

Consider the following basic requirements for any Application hosting environment:

  • Provisioning Server/Compute instances as required
  • Provisioning Storage and Backup objects as required
  • Networking the objects together for inter-connectedness
  • Provisioning for Bandwidth as required
  • Deploying the application on the platform
  • Planning for High availability on site and off site
  • Planning for temporary bursts/spurts in usage
  • Planning for scale up or scale out as required
  • Setting up maintenance and monitoring procedures and automation.

The Stack of a SaaS application in a traditional hosting environment:

Traditional computing stack

Non cloud based computing stack for a SaaS environment

You would need a good team to deploy, manage and maintain the bare metal infrastructure using tools like Virtualisation, SDS, automation of processes, etc so that you can get a reliable hosting platform and can get the most performance out of it. These would constitute provisioning, scaling, troubleshooting, etc at the infrastructure layer.

Enter “Cloud”: The Stack of a SaaS application in a cloud environment

Cloud computing Stack

Cloud Computing Stack

The cloud platform has taken over the provisioning, management, scaling out of compute objects and has left your team to operate at a higher level, at the level of the solution architecture.  A good Cloud platform typically provides a unified console to manage objects like server instances, storage drives, load balancers, templates to setup the architecture, out of the box services, tools to manage and monitor the infrastructure, and lots more.

In essence a good cloud platform is a software, that sits over the bare metal objects like Servers, Networks, Disks, etc to provide “out-of-the box” services, and “reliable and elastic” objects, which can be used to host the application. Typically a cloud platform will provide you a single interface to manage the server and setup instances, storage elements, services, across multiple sites and will automatically handle the scaling and availability requirements of the application, without needing human intervention in most cases.

So another way to look at it is:

User  <–> Uses Applications <–> Running off a Software Platform <–> Hosted on a cloud platform <–> Running on a bare metal infrastructure.

Introducing the cloud platform in between the software platform and the bare metal infra is critical to allow us to scale the performance with ease and reliability and also leverage services from that layer for providing additional end user functionality like bulk mail, cloud based backups, end point backups or anything else.

Thus your strategy would be to introduce this layer between your application and the bare metal.

And the good news is that you don’t have to develop this yourself. In fact you have to guard against doing this. Its similar to writing code when you can buy a component or incorporate an open source component. Just like we don’t build hardware or switches.

Now what?

Using this approach frees up resources to now work on the software application to deliver value to the end users…today you may be locked up monitoring hardware, setting up machines when needed, worrying about storage and its scalibility and reliability…a lot of thinking is locked up one step below where it should ideally be.

So NOW we don’t have worry about

  1. Adding more servers as load grows…its automatic scale out and scale in
  2. Adding more storage as we need more (on demand)…its automatic.
  3. Having a cap on our bandwidth…it bursts on demand
  4. Reliability of the machines and storage…there is built in redundancy
  5. Paying for capacity we don’t use…pay per use
  6. Planning for capacity in future…its elastic.

and several more…

One key word in any cloud platform is “elastic”. Scale up or down, manually or automatically, vertically or horizontally.

All we need to do is to design the architecture, which will leverage the elasticity of the cloud platform….the components and their placements and their connections….isn’t that our competence as application developers?

Focus on what you are good at!!


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4 approaches to Securing Documents and Email Attachment Assets

Greetings !!!

Capture Store and Access documents

Capture Store and Access documents

Recently Mithi launched a new capability in Connect Xf (3.16), called the Secure Attachment Vault, which allows you to capture all inbound and outbound attachments into a central secure reliable storage as an Asset repository. This frees up the user to freely create and exchange the documents, without worrying about securing them someplace. While this is one approach to securing the document assets being created within the enterprise, I thought I might share 3 more approaches to do the same. As you read, you might find that in many situations you may need to adopt the use of more than one method to ensure that no data is missed.

Popular research by various groups shows that Email Attachments account for 85 percent of all e-mail data. Graphics, spreadsheets and Word documents frequently accompany email messages. Looking at these reports and from our own experience of working with enterprise customers for over 15 years, we have learnt that the attachments sent and received by employees are among the most valuable assets of the company.

Typically these precious assets are stored and maintained by the users on individual end points (laptops, PCs and devices) and only transported using email. To retrieve all or some of these assets, the company or the user would need access to ALL the emails of the user to search for the relevant emails and/or the devices used by the user.

The following are possible approaches to ensuring that these precious assets (documents) are secured in a reliable medium for access on demand. Lets explore each approach to learn how EASY it is to access these assets on demand.

Secure Attachment Vault:

Using this capability, administrators can ensure that every single attachment sent and received by selected or all users of the system can be automatically uploaded to a central point (typically an FTP server). Thus each user can be provided with a secure ftp space, where only the attachments sent and received by the user are deposited. Using any simple ftp client, the user can now access all the assets. The system has the flexibility to even group the storage of assets across a group of users (departments)

End point backups:

Invest and Deploy an end point backup system to ensure that all data on all devices and machines in use are backed up centrally and automatically. Depending on the capability of the end point backup tool, this may allow you to retrieve a portion of the users’ data or all of it in case of a disaster at the end point. Please note that the data being backed up should include the local mail store of the user (e.g. the PST files in case the user is an MS Outlook user or the mbox files in case the user is a Thunderbird user). Note that while the Secure Attachment Vault will capture all documents transported over email, it will not be able to secure the documents from the user’s machine, which were never sent using email. Thus, it appears that this method may be a must in most environments. There may be many methods to achieve end point backups, and we can discuss this in another blog post.

Email Archival:

You can setup the personal archival system in Connect Xf to capture a copy of every mail sent and received by the users in a central mail archival storage. This system maintains the data in the archival based on a retention period, and allows the user to search for specific mail or even retrieve the entire mailbox in case of a disaster on the server or at the end point. In most environments, it has become mandatory to maintain an archive of the emails for a specific period for governance compliance. While this is fine as an archive of the communication between the user and other recipients (local or remote) and can serve very well as an audit trail and a disaster recovery point, it is not the most conducive method to access all the attachment assets easily since there would be multiple copies (thanks to the back and forth communication) of the assets, and the assets would be embedded in the mails (needing each mail to be opened to access the attachments). Read more about archival here.

SISA (Single Instance Storage for Attachments):

Understanding the needs of the corporate to gain easy access to the attachments, Mithi has been continuously innovating around the handling and processing of the attachments that flow through the system. Earlier versions of Connect Xf saw the introduction of the highly popular SISA (Single Instance Storage for Attachments) feature. By configuring SISA, customers could modify mail delivered to user’s inboxes, such that while the mail body remained intact, the original attachments were stripped and stored in a central repository and hyperlinks to these were inserted into the original mail. While SISA helped companies save on  the precious resources of storage and bandwidth and also secured the attachments,  this method faced the same challenges in ease of accessing these assets as described for the Email Archival approach above.

So which method is best?

I would deploy all 4 methods, each for the benefits it offers besides just securing the assets. viz. saving bandwidth, storage with SISA, being ready for compliance and disaster recovery with Personal Archival, having a backup of and easy access to all attachments sent and received by users with Secure Attachment Vault and wrapping this all up with a good cost effective End point backup system.

Do write to us if you know of more approaches to secure document assets. We would love to hear from you.


Posted in Collaboration Infrastructure, Connect Xf Platform | Tagged , , , , , , | 1 Comment

Connect Xf Release 3.16; Saving Costs, Securing Critical Information Assets using the new Attachment Vault.

“Attachments account for 85 percent of all e-mail data (source:Radicatti Group). Storing all the attachment data bogs down e-mail servers, yet purchasing new servers is cost-prohibitive”

Our own experiences in working with email and collaboration systems both as a user and as a maker, agrees with this. More importantly, exchanging large attachments with a large number of people slows down the mail delivery resulting in performance degradation.

Large amounts of storage offered as standard part of the cloud based email solution tends to make worse the problem and hide this cost. But it is something that the customer is paying for. Sometimes even before they make actual use of it. Business customers can well do without this cost.

Also as part of working with hundreds of customers for their email and collaboration systems, we know that the attachments sent and received over a companies email system are some of the most important information assets of the company.

To help save storage costs, while ensuring efficient exchange of documents and their secure storage, we have been innovating around the handling and processing of the attachments that flow through the system. Earlier versions of Connect Xf saw the introduction of the highly popular SISA (Single Instance Storage for Attachments) feature. By configuring SISA, customers could modify mail delivered to user’s inbox, such that while the mail content remained intact, the original attachments were replaced by a link to a central store. This helped companies save on both storage and bandwidth.

Connect Xf 3.16 adds another exciting feature – Secure Attachment Vault. Using this feature, administrators can ensure that every single attachment sent and received by selected or all users of the system can be automatically uploaded to an FTP server for secure storage.

The feature has multiple benefits as seen by the brief case studies mentioned below.

Leveraging the Secure Attachment Vault to offer more value to customers

The feature which allows you to configure a central repository of all attachments sent using the email server was first developed as a custom service for one of our clients.

Our client develops a vertical app for selling retail financial products. The app is used by the sales agents of these companies to manage their customer engagements. Once logged in, the agent can also use the collaboration applications such as email, calendar, video calling etc (provided over the SkyConnect platform) in addition to the core application features.

The agents receive daily transaction reports from external agencies that are sent as attachments to mail or as links within the mails.

When such a mail arrives on the server, the system detects the attachment and queues the mail for offline processing. The original mail is delivered to the intended recipient.

The mail queued for offline processing extracts the attachments from it and uploads it to an FTP server. On a daily basis, the app goes through all the attachments uploaded to the FTP server, and extracts information about the transactions and updates the agent’s financial portfolio.

References :

Increasing internal process efficiencies

While this is a very elaborate integration offering great value to our client’s customers, at Mithi we also use this feature of Connect XF to improve our internal efficiencies.

All the purchase orders received by our sales people e.g. are forwarded to a single id. The id is also used to send out invoices to customers.

Using a combination of filters and the new feature of uploading attachments to an FTP server, all the purchase orders received and invoices sent are automatically maintained on an FTP server, thus freeing the sales and administrative staff of the tedious task of physically maintaining a central repository for easy future reference.

Providing a Vault for the key assets

For another of our clients working in market research, the reports and research papers that flow through the email boxes of the people working at the firm are their most important assets. It is important for them to secure these documents in a central repository so that it is easy to search and ensure that there is no loss when an employee leaves or loses his mail due to a device breakdown. The new feature automatically extracts and uploads all the attachments to an inhouse FTP server to ensure that they do not have to worry about losing or locating their critical information assets.

We’re excited about the possibility these feature hold for our customers. Do write to us if you can you think of any more use cases. We would love to hear from you.

Posted in 21st Century Infrastructure, Collaboration Advantage, Collaboration Best practices, Collaboration Infrastructure, Connect Xf Platform | Tagged , , , , , , , , , , , , | 1 Comment

Great Blogging…..Great low cost Marketing: 5 ways to Connect the dots

A lot has been written (blogged and flogged) about what is blogging, the benefits of blogging, leveraging blogging for building your brand (self and/or business), share ideas etc. With this article, I am not venturing into that space, instead I would like to share my experience of blogging where the rubber hits the road. I have distilled 5 key takeaways from my experience and my discussions with other bloggers on Linked in (viz. Rob, Vicki and Roland)

What is obvious?

Blogging is a quick way to publish content on your personal or corporate blog site and topic, which typically reaches your followers/viewers in a flash, and they can then come have conversations around the topic, thus enhancing/building on the original idea. Blogging has opened up creating and sharing content to almost anybody who can write. Its THE place to share your ideas, opinions, findings, etc.

So what’s the difference between a normal web site page and a blog?

Normal web site pages are typically static, simply stating facts, have a more enduring value as they stand and don’t really warrant an open conversation around them. E.g. product features, business case studies, price sheets, calculators, etc. These reflect the corporate offering and is akin to the shop window.

On the other hand, Blogs are dynamic, they flow with the thoughts of the author. A blog on any subject is a live active document, which is “continually” and “consistently” updated and maintained. Means that a successful blog is one, which is not a one thought wonder (like a one song wonder). Instead it exhibits thought leadership i.e. not just quality but also consistency of output and meaningful conversations (like this one), which then becomes a source of continuous learning for the reader/audience. Its like a build up towards a goal.

So what kind of articles constitute a blog?

I’ve been thinking that no matter what the subject, and presentation style or technology used, I feel the content of a blog can fall into the following framework of categories:

  • INFORMATIVE: The blog simply shares some knowledge, news, report, statistics etc. Reports on what has already happened.
  • ANALYTICAL: Author presents some insight, some reflection, some opinion on some aspect of the subject. This type of writing is typically to get feedback and build on some idea.
  • PRESCRIPTIVE: Author presents a ready made distilled list of actionables, which stems from the authors experience and observation. This will typically have the structure like “10 ways to increase sales”, “10 things to avoid when presenting to an investor”, etc.
  • INQUIRY: Author presents a question or a method and is requesting for feedback from the community to build on that idea. Note that this is different from Analytical writing since here the author has no opinion but just a question. Analogy is “thinking aloud”, “I need help with this problem, let me ask my community”, etc.

I feel that a good productive discussion around a subject will have a healthy mix of posts, which are of the above types and promote a dialog among the community and is not just a monologue or discourse by the author.

What should I watch out for, while blogging?

Note that your writings are direct reflection of who you are and what you stand for. If you stand for multiple things, its a good idea to have multiple topics in your blogs section. e.g. animal  welfare, business systems automation, etc. I would  advice against mixing up your posts across topics, since that leads to a weakening of the build up of value in that topic. Besides the obvious dos and donts, it may be a good idea to establish a “house style guide”, which is important for branding. Surely you want a sharp associatable brand and not some loose collection of disconnected threads that appears like a hair ball (blogging for the sake of blogging). Hence the posts require a style and content “coherence” and “quality” if “You have to KEEP ATTENTION, ENGAGE in discussion, LEAD in discussion, and INFLUENCE (as Roland aptly stated).”

Who can blog?

Anyways, now that we have a “prescription” for how great blogging can be used for effective and low cost “marketing”, how does one actually execute on this prescription? Given that all the good intentions are there :-)

I feel that great blogging requires a context. People in deep touch with the context should be a helm of this activity. Also this is possible only by putting adequate time and energy to analyse, write and produce quality documents for consumption by the readers. Writing is not a trivial activity. Its akin to writing great software code.

Honestly I have been struggling with this. I tend to get so caught in operations that I become a “victim” of my “own busy ness” and I keep postponing the writing activity. While we have established that great blogging and great conversations, is the lowest cost way to attract visitors, build communities and translate a portion of them to buyers for your services, then why don’t I do it consistently (at the risk of the business loss)? I observe that sometimes the gap between my blog posts can be from 1 week to 4 weeks. I can continue to make excuses or on deeper reflection I discover that its probably that I haven’t connected to the importance of this activity OR that when there isn’t much activity around my  blog, I lose interest and get working on something more tangeable.

What is your reason for not tapping the keyboard today?

What is my response to the slow pace of blogging?

I am learning to see that this activity is at a higher level and needs my personal time and attention (its about context). I am learning that while operations can be outsourced, creative writing cannot. I am learning to overcome this by understanding that all good practices need patience and time to get established. I also realise the need to relax and just be at it consistently improving my output. I am also learning to give this due importance and “dedicating” an uninterrupted portion of my day to work on writing, sharing and connecting with other like minded people.

Any thoughts on this thought?

Posted in Collaboration Best practices, Collaboration Strategies, Getting Better | Leave a comment

Affordable Enterprise Class Real-time Collaboration Solution for Indian SMBs

Lower Cost & Higher Productivity for the SMBs

The use of Collaboration technology to drive down costs and improve productivity is fast gaining popularity amongst the SMEs (Small & Medium Enterprises), with over 40% of the SMEs surveyed targeting the use of collaboration technology to meet this objective.

But the SMB (Small and Medium Business) customers remain ill served by the current offerings in the market, that are either too highly priced or deliver poor performance, adding to the woes of the small businesses.

Affordable Enterprise Class Collaboration Solution for the Cloud

To address this concern Mithi has made available its highly secure and reliable email and collaboration product Connect Xf as a cloud based solution (SkyConnect) for the SME customers at a very affordable costs.

Mithi has leveraged its considerable strength in building highly secure and available email & collaboration systems to create an Enterprise Class solution for the cloud.

The cloud based offering comes with enterprise grade security for mail flow and access control, range of archiving services (on cloud and in premise), options for in-premise, cloud and hybrid set-up, and fine & granular control for the admin.

Real-time Collaboration

The latest release of Connect Xf (Ver 3.14) that integrates text, and audio-video chat along with email & calendaring application, is also now available as part of the cloud based offering.

The company feels that the cost effective real-time collaboration capabilities can help considerably lower the costs of operation and improve productivity, through reduced travel & face to face meetings, faster issue resolution time, improved customer engagement etc. for the SMBs.


Mithi offers as part of the solution a customized integration and deployment service, that can help integrate the collaboration applications with other business application in the enterprise, for much higher gains in efficiency and effectiveness for the enterprise.


Built entirely in India on Open Source platform, Connect Xf, incorporates some of the most well tested and secure open source components in the world. The solution requires no additional investments in infrastructure, or the use of special hardware or software, and can be accessed over a browser or by use of standard apps on the desktops and devices. The cloud based solution is priced in the mid range from Rs350/- to Rs800/- per person per year, with features for enterprise security, applications, and customisation capabilities not matched by others in its class.


The unique feature of the product is its open architecture that allows for easy integration with a wide range of free to use apps, low cost devices and systems. Offering an affordable & adaptable alternative to the often more expensive and in-flexible proprietary systems.

The Company believes that the combination of high performance & high adaptability without the high cost is ideally suited for the Indian SMB customers.

A Proven Track Record

Ranked amongst the top 100 software product development companies in India, the company counts amongst its customers some of the leading businesses in India.

For more information please visit www.mithi.com


Posted in Collaboration Advantage, Collaboration Best practices, Collaboration Infrastructure, Collaboration Strategies, Connect Xf Platform | Leave a comment

How is email phising and spoofing hurting your business

Email Spoofer

Email spoofer

Email spoofing is email fraud and deception. Spoofing is the most common from of the modern con game called ‘phising’. The email spoofer is trying to “phish” your passwords and login names by attempting to lure you to reveal your account and password details. Essentially, the email spoofer is a spammer trying to hide his true identity, while still filling your mailbox with advertising and also attempting to steal your confidential information.

To help you learn about email phising and how you can deal with such mail, Mithi’s security team created an infographic to help you understand the phising phenomena worldwide, how it impacts your business and what you can do to prevent it.

Click here to read more

Posted in Collaboration Best practices, Collaboration Infrastructure, Collaboration Strategies, Connect Xf Platform | Leave a comment

SECURITY ALERT: Impact of Heartbleed bug of OpenSSL on Mithi Connect Xf

This security message is to notify you of a major security vulnerability that has just surfaced within the past 3 days, and referred to as Heartbleed. We urge you to read up our security alert/announcement about this bug in OpenSSL and its impact on Mithi Connect Xf, which is deployed in your environment, and whether you need to take any action.

See more at: http://www.mithi.com/forum/security-alerts/380-impact-of-heartbleed-bug-on-mithi-connect-xf.html#384

Posted in Connect Xf Platform, Getting Better | Tagged , , , | Leave a comment